Enterra Insights
MAY 25, 2022
” Whether you call this customer service or customer experience, making a good impression on customers matters a lot. That means customers expect a seamless, end-to-end experience whether they are shopping online or in a store. Cognitive Technologies and Customer Service. ”[2].
Logility
DECEMBER 15, 2023
From harvest to hands, the food & beverage (F&B) industry leaves no room for guesswork, especially without supply chain optimization software. This reality is compelling F&B companies to rethink their strategies and approach to supply chain optimization and demand planning.
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ToolsGroup
JUNE 10, 2022
There are plenty of other businesses ready to compete on price and service. What can you do to make sure your customers stay with you? Several factors contribute to customer loyalty, but providing excellent customer service—and a top-notch experience–is one of the most important in driving retention.
Unleashed
MAY 10, 2023
It’s a tumultuous time for supply chain operations. To survive these changes, businesses must look to automation. Read on to learn how supply chain automation works and discover the tools you can use to reduce manual efforts and improve supply chain efficiency.
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In the aftermath of the pandemic, supply chain inadequacies have been revealed in a new and stark light. Most found themselves ill-prepared for the magnitude of disruption in supply and demand, followed soon after by political unrest, labor and material shortages, and sharp inflation.
Supply Chain Shaman
OCTOBER 2, 2020
In my work with clients, customers bandy about the term “customer-centric supply chain.” I think that we should earn a five-star rating with customers every day. Many of my clients talk about a customer-centric supply chain but rely on useless metrics from an annual survey or a net promoter score.
ToolsGroup
MARCH 30, 2022
Nespresso’s complex coffee supply chain. It’s no simple task providing customers access to the full range of capsules and coffee machines on all sales channels, across more than 70 boutiques in Italy, while optimizing inventory levels. What drove Nespresso’s supply chain planning project? Optimized transport.
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