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Customer Service: The Source of Supply Chain Innovation

The Logistics of Logistics

Customer Service: The Source of Supply Chain Innovation. In December’s issue of InBound, editor Keith Biondi cited customer service as the source for supply chain innovation. Not technology. When you focus on your customer, you’re focusing on his/her success.

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Unilever Supply Chain: Lessons Learned on Digital Transformation

RFgen

Unilever strategic supply chain sets them apart from the rest and gives them the agility to process over 25 million customer orders annually, generating an annual revenue of $74.14B. Sustainability Initiatives : Commits to reducing environmental impact through sustainable sourcing, packaging, and waste reduction.

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Supply Chain Resilience. Really?

Supply Chain Shaman

Today, I speak at the North American Manufacturing Association, Manufacturing Leadership Conference, in Nashville on the use of data to improve supply chain resilience. Background The Council of Supply Chain Resilience met for the first time this month. What is supply chain resilience? The reason?

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Tips for Getting Executive Buy-in for Supply Chain Planning Software

ToolsGroup

Are you making an action plan of all the things you could do better and faster with your supply chain planning software when the next global crisis hits? The disruption we’ve seen in supply chain planning as a result of the pandemic is unprecedented. How will the technology remove these barriers?

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Customer Service Aided by Cognitive Technologies

Enterra Insights

” Investing in customer service. Journalist Manar Al Hinai ( @manar_alhinai ) agrees with Peters that more attention needs to be given to customer service. She writes, “For many businesses, especially e-commerce platforms, a lot of the focus and investment goes toward building technology infrastructure.

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What is Supply Chain Management? A Guide to Success

SCMDOJO

Are you interested in understanding how businesses effectively manage their supply chains? Look no further – this guide is here to help you grasp the fundamentals of supply chain management (SCM) and how it can lead to success. It encompasses activities such as procurement, supplier selection, and evaluation.

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AI Business Process Automation: Revolutionizing Efficiency in the Corporate World

Elementum

AI Business Process Automation: Revolutionizing Efficiency in the Corporate World Artificial Intelligence (AI) is transforming the landscape of business process automation, offering unprecedented efficiency and accuracy.