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Cognitive Technologies are Enhancing Customer Service

Enterra Insights

Minkow reports her company’s top ten retailers this year are: Target, Apple Store, Sephora, Home Depot, DSW, Levi Strauss, Nike, Walmart, American Eagle, and Ulta. ” Whether you call this customer service or customer experience, making a good impression on customers matters a lot. ”[2].

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Congrats to the Winners of the Supply Chains to Admire 2023

Supply Chain Shaman

Today, we published The Supply Chains to Admire for 2023. Nvidia, Northrup Grumman, PACCAR Inc, PCA (Packaging Corporation of America), ResMed, Rockwell Automation, Ross Stores, Taiwan Semiconductor Manufacturing (TSMC) Company, Tempur-Pedic, TJX, Toro, Toyota, West Pharma, United Tractors, and Urban Outfitters. I admit it.

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Make Room for Leadership to Drive S&OP

Supply Chain Shaman

If you have walked in the shoes of the supply chain leader, you are probably laughing by now. In the work, I listen to existing processes to provide feedback, ideate with the team on potential improvement, share advice on the fit of technologies, and network leaders to leaders to gain additional insights. Sounds easy, right?

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Are You Caught in Word Salad Dribble?

Supply Chain Shaman

While consultants know the answers (or believe they do), I believe my goal as a research analyst is to unearth new questions that should be asked (and answered together openly in the supply chain community) to improve value. This is why I host training twice a year to challenge existing technology paradigms. Back to John.

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Pandemic Lessons For Supply Chain Leaders

Supply Chain Shaman

The Covid-19 pandemic tested the global supply chain. Like riding a bumpy road, the supply chain leader is riding the ups and downs of changing market conditions facing greater variability day-to-day. Here, based on interviews with supply chain leaders, I share lessons learned. It will not be over soon.

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Supply Chain Resilience. Really?

Supply Chain Shaman

Today, I speak at the North American Manufacturing Association, Manufacturing Leadership Conference, in Nashville on the use of data to improve supply chain resilience. Background The Council of Supply Chain Resilience met for the first time this month. What is supply chain resilience? The reason?

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What Lessons a Table Fable Teaches About Supply Chain Orchestration

Logistics Viewpoints

I work in supply chain. If I had done due diligence, I’d have seen the warnings – the retailer had pretty pictures on their website, but their supply chain failed them, creating an eleven-month saga and unhappy customer. The failure was in supply chain orchestration – connecting planning to execution.