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Cognitive Technologies are Enhancing Customer Service

Enterra Insights

” Whether you call this customer service or customer experience, making a good impression on customers matters a lot. That means customers expect a seamless, end-to-end experience whether they are shopping online or in a store. Cognitive Technologies and Customer Service. ”[2].

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Nespresso Optimizes Orders and Inventory with End-to-End Digital Supply Chain Planning

ToolsGroup

Nespresso’s complex coffee supply chain. It’s no simple task providing customers access to the full range of capsules and coffee machines on all sales channels, across more than 70 boutiques in Italy, while optimizing inventory levels. What drove Nespresso’s supply chain planning project?

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Best Logistics Management Software: Everything You Need to Know Before Making a Purchase Decision

ThroughPut

It’s no longer just about getting goods from A to B; it’s become a vital piece of the supply chain puzzle. Everything is connected – what happens in one part of the supply chain can shake things up in logistics, and the other way around. What is Logistics Management Software And How Does It Work ?

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Production Planning Software: Your Comprehensive Guide

Logility

Your Comprehensive Guide to Production Planning Software The benefits of production planning software vs scheduling are about the granularity of the plan: capacity plans (or master production schedules) are not granular and factor in less granular things, like high level capacity, forecasts, inventory, and transfer times.

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Infor’s Strategy for Differentiation

Logistics Viewpoints

Infor’s CEO, Kevin Samuelson Infor’s strategy for differentiating their business from competitors like SAP and Oracle rests on a truly differentiated approach to ensuring that their customers get ongoing value from the business applications they purchase. However, each user has their own instance of the software.

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Supply Chain Planning Solutions are Not Just for the Big Boys

Logistics Viewpoints

Jeff Baker, Vice President of Shared Services at Myers Industries. Companies implementing supply chain planning (SCP) have traditionally been very big companies or companies with complex supply chains. Neither of the customers highlighted in this article fall into that category.

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What is Retail Software? Types, Benefits, & Features

Unleashed

Retail software is a range of technological solutions that can help retailers improve customer satisfaction, profitability, efficiency, and productivity by streamlining manual tasks. Retail software automates critical business processes in a way that traditional systems cannot. What is retail software?