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Say Customer Service and Mean It

Supply Chain Shaman

In my work with clients, customers bandy about the term “customer-centric supply chain.” I think that we should earn a five-star rating with customers every day. The organization is not clear on accepting special requests and expedited shipping policies, often resulting in a lower margin.

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Supply Chain Automation Guide: Examples, Tools, Benefits

Unleashed

It’s a tumultuous time for supply chain operations. To survive these changes, businesses must look to automation. Read on to learn how supply chain automation works and discover the tools you can use to reduce manual efforts and improve supply chain efficiency.

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Ferguson’s Commitment to Supply Chain Excellence Drives Customer Satisfaction

Logistics Viewpoints

Michael Jacobs, Senior Vice President of Supply Chain at Ferguson PLC In 2022, I wrote an article called The Best Supply Chain Company You Have Never Heard Of. Ferguson has an extensive and complex supply chain. That software is really the secret sauce of AutoStore. Across the US, Ferguson has 6.5

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Supply Chain Resilience. Really?

Supply Chain Shaman

Today, I speak at the North American Manufacturing Association, Manufacturing Leadership Conference, in Nashville on the use of data to improve supply chain resilience. Background The Council of Supply Chain Resilience met for the first time this month. What is supply chain resilience? The reason?

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NRF 2024: Supply Chain Data

Logistics Viewpoints

This year, nearly 40,000 attendees comprising 6,200 brands from all over the world headed to the Javits Center to see what new solutions and innovations software and hardware suppliers had in store for 2024 and beyond. Throughout the conference I met with several software and hardware providers to get a glimpse into what they were showcasing.

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Ultimate Guide To Technologies That Are Transforming Supply Chains

The Logistics & Supply Chain Management Society

Technology can have a significant impact on supply chains, but supply chain digitization still lags behind digitization of other areas of business across many industries. Still, there are several technologies that are transforming supply chains for the organizations that adopt them.

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What Lessons a Table Fable Teaches About Supply Chain Orchestration

Logistics Viewpoints

I work in supply chain. If I had done due diligence, I’d have seen the warnings – the retailer had pretty pictures on their website, but their supply chain failed them, creating an eleven-month saga and unhappy customer. The failure was in supply chain orchestration – connecting planning to execution.