Customer Service Related Topics 
Enchange Supply Chain Consultancy
JANUARY 29, 2025
Service with a smile? Do FMCG companies delude themselves on Customer Service (CS) performance? Whatever service related Key Performance Indicator (KPI) you measure, the objective is to see how you are performing both internally and at a retailer or outlet level and importantly, against peers. Service please!
Logistics Viewpoints
NOVEMBER 23, 2020
The post Does Perfect Customer Service Make Sense? In supply chain management, it is widely accepted that holding enough finished goods inventory to fulfill every order is just too costly. Ipsen, a global bio-pharmaceutical company , disproves that. appeared first on Logistics Viewpoints.
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ToolsGroup
JUNE 10, 2022
There are plenty of other businesses ready to compete on price and service. What can you do to make sure your customers stay with you? Several factors contribute to customer loyalty, but providing excellent customer service—and a top-notch experience–is one of the most important in driving retention.
Supply Chain Shaman
OCTOBER 2, 2020
Customer Service Failure. I called the customer service line for the manufacturer and was told that the only thing I could do was call a maintenance specialist. The local service company is available ten weeks from now, and I will pay the bill. The machine design was bad and was dictated by corporate.”
Speaker: Sarah Gibson, Platinum Operations Manager
Increased focus on customer service activities rather than data entry. You’ll learn about the implementation of Esker’s AI-driven solution along with some of the biggest benefits achieved, including their: Ability to scale with 35% growth while maintaining business continuity. February 20, 2019 11.00 AM PST, 2.00 PM EST, 7.00
Logistics Bureau
JANUARY 21, 2025
Customer service is not the first thing that most people think of when it comes to logistics, but it’s an integral part of the supply chain. After working with hundreds of companies over decades, you’d probably be surprised by how many are getting things wrong.
Logility
AUGUST 7, 2023
Just think about the last time you brought your car to the service or asked a service for your dishwasher only to hear, that the part required to fix the problem was not available and had to be ordered from the central warehouse and it would take a few days. What did you think about that?
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Flawless execution relies on strategic planning; cost-effective operations require flexibility and agility to mode-shift and access a full cost-to-serve picture beyond transport; high customer service levels rely on being capable to promise factoring inventory levels and availability across all domains into transport planning and execution.
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