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Say Customer Service and Mean It

Supply Chain Shaman

Customer Service Failure. I called the customer service line for the manufacturer and was told that the only thing I could do was call a maintenance specialist. The local service company is available ten weeks from now, and I will pay the bill. The first focus was customer visibility.

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Increasing Service Part Market Revenue with Better Customer Service

Logility

Since after-market business is more buying for need, the increase is smaller, but just think what would it mean for your operations, if you get 5% more sales per customer? Remember, that the largest part of the lifetime of the product is the time when it is serviced.

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Does Perfect Customer Service Make Sense?

Logistics Viewpoints

Ronan Stephens, the Senior Vice President of Supply Chain Management and External Manufacturing, explained how the company set out on a journey to improve customer service while also reducing costs. Manufacturing would not have been able to respond to that kind of event for two months. “We

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Three Ways That Technology Can Improve Your Customer Service in Manufacturing

IT Supply Chain

The post Three Ways That Technology Can Improve Your Customer Service in Manufacturing appeared first on IT Supply Chain. By Jessica Sweet (pictured). Content Writer at makeLifeSweeter.com.

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Improving Customer Service through AI

ThroughPut

The founding team is led by seasoned serial entrepreneurs with real-world AI, Supply Chain, Manufacturing, Transportation and Operational experience, from the shop-floor to the top-floor, at leading Fortune 500 Industrial Companies & pioneering Enterprise Technology companies. To learn more about ThroughPut Inc, visit www.throughput.ai

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Top 5 Logistics Challenges and Solutions for the Manufacturing Industry

GlobalTranz

The manufacturing industry faces many challenges, such as a skilled labor shortage, supply chain instability, and inventory management issues. GlobalTranz works with manufacturing shippers every day to move their goods and streamline their logistics strategies. 5 Challenges Facing Supply Chain Managers in Manufacturing.

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7 Best Customer Service Books CEOs Read

Supply Chain Opz

We evaluate books related to customer service based on sales rank, reviews/endorsement by leading business leaders and show you the best customer service books. If you don't want to compete in the price war, outstanding customer service is the holy grail because customer loyalty is the key. -