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Say Customer Service and Mean It

Supply Chain Shaman

In my work with clients, customers bandy about the term “customer-centric supply chain.” Many of my clients talk about a customer-centric supply chain but rely on useless metrics from an annual survey or a net promoter score. A customer-centric supply chain is easier to say than implement.

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This Week in Logistics News (July 23 – 29)

Logistics Viewpoints

With its commitment to have all 100,000 electric delivery vehicles on the road by 2030, Amazon will save millions of metric tons of carbon per year. Since it began testing at the Minneapolis facility in late 2020, Target has added five similar hubs where ready-to-go packages are sorted and grouped together to create dense delivery routes.

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Trends 2022: Retail

Enterra Insights

Justin Swanson ( @ejsnyt ) reports, “Retail sales in the United States jumped nearly 11 percent this season compared with the holiday period in 2019, the year before the pandemic upended the global economy.”[1] Digital Path to Purchase taken more often. Swanson reports, “Online sales made up 20.9 Journalist E.

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Holiday Sales Demonstrated Necessity of Omnichannel Strategies

Enterra Insights

Khadeeja Safdar ( @khadeeja_safdar ) and Imani Moise ( @MoiseNoise ) report, “Retailers had their best holiday sales since 2011, according to Mastercard SpendingPulse, which tracks payments in stores and online.”[1] The growth in mobile purchasing continues. Supply chain partners can help you adapt.

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How Can We Use Emerging Technology To Improve Community Nutrition?

Inmar

Technology is bringing to life the ability to accomplish feats that would have seemed science fiction when many of us were children — like driverless cars and virtual reality. One example is the North Market in North Minneapolis, an Inmar client in one of the country’s largest food deserts.

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28 supply chain professionals share the biggest challenges of supply chain management

6 River Systems

Supply chain management is a multi-faceted process with many stakeholders and even more moving parts. New technology aims to make the supply chain more efficient, yet investing in the wrong technology further complicates productivity while hindering profitability. Here’s some research on this topic.

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This Week in Logistics News (February 18 – 24)

Logistics Viewpoints

Earlier this week, Target said it will spend $100 million to build a larger network of supply chain hubs to speed up and lower the cost of delivering online orders. It already has opened nine, after testing the concept in its hometown of Minneapolis. .” And now on to this week’s logistics news.