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Robotic Process Automation in Supply Chain

Logistics Viewpoints

Robotic Process Automation (RPA) refers to process automation that combines process steps with decision models or business rules with little to no human oversight. APQC conducts research on supply chain and logistics to help organizations assess the performance of their own processes and functions compared to their peers.

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Schneider Electric’s Supply Chain Design Journey

Logistics Viewpoints

Schneider Electric has been working to simplify its supply chain over the last few years. This French public multinational was selected as having the best global supply chain by a leading analyst firm. Schneider Electric’s supply chain operation is of great interest to other practitioners.

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Cognitive Technologies are Enhancing Customer Service

Enterra Insights

” Whether you call this customer service or customer experience, making a good impression on customers matters a lot. That means customers expect a seamless, end-to-end experience whether they are shopping online or in a store. Cognitive Technologies and Customer Service. ”[2].

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Technology that Matters with Michael Kornhauser

The Logistics of Logistics

Michael Kornhauser and Joe Lynch discuss technology that matters. Michael is Sector Vice President of Trimble , a global technology company that provides hardware, software, and services to improve efficiency and productivity in industries like construction, agriculture, and transportation.

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TMS+: Go Beyond Transport to Optimize Cost, Service, & Resiliency

In the aftermath of the pandemic, supply chain inadequacies have been revealed in a new and stark light. Most found themselves ill-prepared for the magnitude of disruption in supply and demand, followed soon after by political unrest, labor and material shortages, and sharp inflation.

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6 Customer Service Examples To Maximize Customer Loyalty

ToolsGroup

There are plenty of other businesses ready to compete on price and service. What can you do to make sure your customers stay with you? Several factors contribute to customer loyalty, but providing excellent customer service—and a top-notch experience–is one of the most important in driving retention.

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Ways Food and Beverage can Build Resilience with Supply Chain Optimization Software

Logility

From harvest to hands, the food & beverage (F&B) industry leaves no room for guesswork, especially without supply chain optimization software. This reality is compelling F&B companies to rethink their strategies and approach to supply chain optimization and demand planning.