Logility

AUGUST 7, 2023

It is well known that a happy customers talks about his or her experiences to 4-5 people, but you can expect an unhappy customer to double that number. The other factor to weigh in is additional revenue, which can be generated by improving customer satisfaction.

Customer Service 212

Customer Service Supply Chain Planning Software Logility Optimization Software 212

Logistics Viewpoints

NOVEMBER 11, 2024

This lifecycle is essential where timely and accurate decisions can significantly impact supply chain efficiency, safety, customer service, and profitability. Not all the transactional data, just the data required to calculate a metric or make a decision. So, we deploy an agent on an SAP environment.

Supply Chain Planning Software 290

Supply Chain Planning Software Modeling Software Analytics Software Forecasting Software 290

Supply Chain Shaman

JANUARY 8, 2014

. “When I ask my team about customer service, I get high-five reviews. When I meet with my customers, I get thumbs-down feedback. I find the measurement of customer service to be one of the most difficult.” Interview for Metrics That Matter. How do you define the metrics that matter?

Procurement Analytics 261

Procurement Analytics Manufacturing Procurement Metrics Procurement Solutions 261

Supply Chain Shaman

DECEMBER 28, 2020

Help Me Improve Customer Service. The problem is that the manufacturing lines are 125% utilized, and there is an ongoing struggle to produce tonnage, much less ship the right product from the production lines to customers based on orders. The third story is a very profitable global brand with regional supply chain structures.

Supply Chain Planning Software 418

Supply Chain Planning Software Forecasting Forecasting Software Modeling 418

Supply Chain Shaman

APRIL 27, 2022

At each company, there is a relationship between the metrics of growth, margin, inventory, customer service, and asset strategy. For the purpose of this article, I will use Return on Invested Capital (ROIC) as the proxy metric to discuss asset utilization.) Understanding this relationship requires modeling. (A

Procurement Analytics 353

Procurement Analytics Manufacturing Procurement Supply Chain Planning Software Supply Chain Design Software 353

Supply Chain Shaman

FEBRUARY 18, 2021

Watermelon Metrics Don’t Drive The Right Results. I love the metaphor of watermelon metrics. In most organizations, there is a dashboard of functional metrics that shows all of the functions operating in the “Green” or acceptable levels until it comes to customer service. Customer service is red.

Supply Chain Planning Software 303

Supply Chain Planning Software Supply Chain Design Software Supply and Demand Procurement Analytics 303

Supply Chain Shaman

MAY 13, 2024

How aligned do you believe your organization is to drive these metrics? Leaders align metrics and processes to focus on customer service reliability and hold all teams accountable for a balanced scorecard of Growth, Operating Margin, Inventory Turns, Return on Invested Capital (ROIC), and Orders Filled On-time and Complete (OTIF). (

S&OP 366

S&OP Supply and Demand Inventory Reduction Expense Reduction 366

ToolsGroup

JANUARY 21, 2025

Agent AI is emerging as a game-changing tool for understanding and responding to customer behavior in real-time. Retailers implementing these solutions are seeing improvements in customer engagement metrics and repeat purchase rates.

Supply Chain Planning Software 156

Supply Chain Planning Software Forecasting Software Inventory Reduction Price Reduction 156

Supply Chain Shaman

SEPTEMBER 3, 2018

We consistently see that companies focused on functional excellence–a focus within a functional silo like manufacturing, transportation or distribution– or singular metrics– like inventory or costs– underperform against their peer groups. Reward teams for cross-functional metrics. Responsive.

Supply Chain Planning Software 329

Supply Chain Planning Software Supply Chain Design Software Agile and Lean Supply Chain Supply Chain Software 329

GlobalTranz

JULY 13, 2015

Throughout the supply chain, the use of metrics to track and understand processes provides an invaluable resource for ensuring increased production and customer satisfaction. What Distribution Center Metrics Need Tracking? However, the most important metrics can be categorized into the following eight areas. Cycle Times.

Procurement Analytics 120

Procurement Analytics Metrics Distribution Inventory Reduction 120

Supply Chain Shaman

OCTOBER 16, 2023

A shift from functional metrics to a balanced scorecard. I like the use of growth, margin, inventory turns, Return on Invested Capital, customer service and ESG metrics. The focus on functional metrics sub-optimizes balance sheet results. Funny, isn’t it?

S&OP 351

S&OP Supply and Demand Forecasting Supply Chain Design Software 351

Supply Chain Shaman

MAY 6, 2014

The use of scorecards has improved customer service. The book, Metrics That Matter , is almost finished. People cannot get enough on metrics. As shown in Figures 1 and 2, labeling, on-time shipments, and Advanced Shipment Notification (ASNs) have improved through the use of scorecards.

Supply Chain Software 301

Supply Chain Software Conference Supply Chain Planning Packaging 301

Supply Chain Shaman

JULY 6, 2020

Despite goals to improve agility and resiliency, functional metrics for manufacturing efficiency continually throw the supply chain out of balance. I define agility as the organizations capabilities to have the same cost, quality, and levels of customer services given the level of demand and supply variability.) The So What?

Agile and Lean Supply Chain 301

Agile and Lean Supply Chain Supply Chain Design Software Supply Chain Planning Software Supply Chain Strategy 301

RFgen

NOVEMBER 27, 2024

Combine data from: Enterprise Resource Planning (ERP) systems Transportation Management Systems (TMS) Warehouse Management Systems (WMS) Internet of Things (IoT) sensors Supplier portals Customer relationship management systems (CRM) Performance Metrics and KPIs Performance metrics measure how effective your supply chain is.

Optimal Sourcing 98

Optimal Sourcing Supply Chain Optimization Modeling Inventory Reduction 98

Supply Chain Shaman

JANUARY 9, 2024

The group’s response is, “Are these supply chain metrics?” ” For many stuck in the myriad of functional metrics, like Operational Efficiency (OEE), Purchase Price Variance (PPV), or transportation cost, a focus on growth, operating margin, inventory turns, and Return on Invested Capital (ROIC) is a stretch.

Supply Chain Planning Software 310

Supply Chain Planning Software Pharmaceutical Supply Chain Planning Gartner 310

GlobalTranz

JULY 20, 2015

Increased service market share. Greater customer service and higher retention levels. Importance of Metrics in Reverse Logistics Management. Measures such as amount of product to be reclaimed and resold as is, or percentage of material recycled, are examples of such metrics. How much value is recaptured?

Reverse Logistics 120

Reverse Logistics Supply Chain Planning Software Supply Chain Network Software Optimization Software 120

Supply Chain Shaman

JUNE 29, 2014

There are seven reasons: Customer Service. I smiled as I began to present the story of the “Metrics that Matter.” Market-Driven llamasoft Metrics That Matter network design value-based design' Demand and Supply Variability. With the rise in demand and supply visibility, it mattered more.

Supply Chain Design Software 268

Supply Chain Design Software Supply Chain Design Network Design Software Supply Chain Planning Software 268

Supply Chain Shaman

OCTOBER 29, 2014

The promise was the delivery of a decision support system that would allow the organization to optimize the relationships between cash, cost and customer service against the strategy. Leadership teams struggle with the trade-offs between cash, cost and customer service. Why does this happen? The book is a story.

Supply Chain Planning Software 320

Supply Chain Planning Software Modeling Demand Planning Software Optimization Software 320

ToolsGroup

AUGUST 20, 2019

Gartner says that the most common outsourced SCP processes are inventory management, statistical forecasting and service parts planning. Companies moving to BPO in these practice areas are experiencing supply chain improvements in metrics such as inventory turnover and customer service. versus $4.84 For example ….

Supply Chain Planning Software 214

Supply Chain Planning Software Supply Chain Planning Gartner Supply Chain Software 214

Supply Chain Shaman

JULY 12, 2013

It is the ability to have the same cost, quality and customer service given a level of demand and supply volatility. Focus on improving corporate performance—profitability, cycles, revenue growth, customer service and forecast accuracy—against the supply chain strategy. Do not talk in abstract terms. Make it real.

Supply Chain Design Software 270

Supply Chain Design Software Supply Chain Planning Software Modeling Modeling Software 270

Kinaxis

JULY 22, 2014

Based on a survey of 151 end-user organizations, Aberdeen used the following metrics to identify the top 20%: 97% average customer service level (84% for All Others). So how does Aberdeen define Best-in-Class? 30 day average cash conversion cycle (59 days for All Others).

Supply Chain Disruption 265

Supply Chain Disruption Supply Chain Planning Supply Chain Scenario Planning 265

Enchange Supply Chain Consultancy

JULY 3, 2024

Customer Support: Ensure distributors are equipped to provide excellent customer service. Establish protocols for handling customer inquiries, complaints, and returns. Internal Perspective: Performance Monitoring: KPIs and Metrics: Establish key performance indicators (KPIs) to monitor distributor performance.

Inventory Reduction 263

Inventory Reduction Supply Chain Planning Software Material Savings Price Mitigation Strategies 263

Supply Chain Shaman

APRIL 16, 2014

I have taken myself off the road to write the book Metrics That Matter. On the 2nd of April, I sat before a board discussing how a company could exceed expectations in the delivery of Return on Invested Capital (ROIC) and superior operating margins and fail at the delivery of customer service and inventory. It is a slow week.

Supply Chain Design Software 280

Supply Chain Design Software Agile and Lean Supply Chain Modeling Supply Chain Planning Software 280

QAD

JULY 1, 2021

Improving communication between departments and comparing metrics across them. Optimizing operations for better efficiency, productivity and customer service. Improving communication between departments and comparing metrics across them. Optimizing operations for better efficiency, productivity and customer service.

Manufacturing Procurement 98

Manufacturing Procurement Procurement Analytics Cost Reduction Strategies Purchasing Skills 98

Supply Chain Shaman

NOVEMBER 21, 2023

Fred owned logistics and customer service for the organization. The metrics were not aligned. Map the different metrics and incentives in the organization to behavior. I worked three layers down in the organization for a well-established leader in manufacturing named Dan. Dan’s peer was a man named Fred.

Supply Chain Planning Software 357

Supply Chain Planning Software Inventory Reduction Supply Chain Design Software Cost Reduction Strategies 357

ToolsGroup

MARCH 18, 2019

In order to meet today’s service expectations for fine paper products, Mohawk’s customer service-level metric was changed from “order lines shipped complete within five days” to “order lines complete and available at time of order”.

Supply Chain Planning Software 228

Supply Chain Planning Software Supply Chain Planning Scenario Planning Agile and Lean Supply Chain 228

Supply Chain Shaman

JUNE 19, 2013

Companies are stalled on improving customer service and forecast accuracy. Supply chains have not morphed to manage the complexity at the same cost, quality and level of customer service. It will be nice to be home and to have time to write on this second book, Metrics that Matter. Complexity has Grown.

Forecasting 273

Forecasting Supply Chain Planning Software Agile and Lean Supply Chain Forecasting Software 273

DELMIA Quintiq

DECEMBER 28, 2020

In essence, this includes the entire chain of supply, production, storage, distribution and finally, the customer, so that the plans make sense all involved parties. Ultimately, what KPIs, as metrics and indicators derived from the set of plans are taken into account and prepared for each scenario. Technology for Effective Planning.

Supply Chain Planning Software 296

Supply Chain Planning Software Scenario Planning Modeling Prescriptive Analytics Software 296

Kinaxis

NOVEMBER 26, 2014

In today’s competitive manufacturing environment, the only metrics that count are how a change impacts the company’s goals. Let’s start with the customer service representative… the person on the phone taking orders. I’ll tell them what they are getting.”This This is just plain wrong on multiple levels. So what do you think?

Supply Chain Planning Software 256

Supply Chain Planning Software Supply Chain Design Software Supply Chain Planning Supply Chain Software 256

Demand Solutions

FEBRUARY 21, 2019

As you know, (and as we've discussed in previous posts) demand forecast accuracy is, arguably, the single biggest factor that impacts the ability to meet customer service targets. If your business is one of them, what is the basis for your "rule of thumb" metric? Dealing with Lumpy Real-World Demand Patterns.

Forecasting 189

Forecasting Modeling Forecasting Software Supply Chain Planning Software 189

Supply Chain Shaman

NOVEMBER 9, 2014

I also believed that this company would have the best inventory and customer service. This starts by clearly defining the roles of each function, and then focusing the cross-functional teams on the same metrics. My favorites are customer service, operating margin, inventory turns, and ROIC. I was wrong.

Manufacturing Procurement 287

Manufacturing Procurement Optimal Sourcing Benchmarking Supply Chain Design Software 287

Supply Chain Shaman

DECEMBER 23, 2014

Customer Service Needs to be all the Way to the Last Mile. If you offer white glove service, define it and select service providers based on their ability to deliver it. Some of the packages on the trucks moving right now are the first shipments of Metrics that Matter. 4) Pick Your Partners Carefully.

Packaging 292

Packaging Inventory Reduction Supply Chain Design Software San Francisco 292

Supply Chain Shaman

SEPTEMBER 28, 2022

There was a strong negative correlation (at an 80% confidence level) when companies were not aligned between customer service and transportation. During the pandemic, transportation costs skyrocketed, creating increasing tension between customer service and price. Excel usage increased during the pandemic. Conclusion.

Manufacturing Procurement 195

Manufacturing Procurement Supply Chain Design Software Network Design Software Supply Chain Planning Software 195

Supply Chain Shaman

SEPTEMBER 17, 2014

Aligned Metrics. To ensure the management of the complex system, the metrics of operating margin, inventory turns, ROIC, customer service, revenue, and forecast accuracy need to be managed together as a non-linear system. Supply Chain Design. Active, and intentional, design of the supply chain.

Optimal Sourcing 308

Optimal Sourcing Supply Chain Design Software Supply Chain Planning Software Manufacturing Procurement 308

Supply Chain Shaman

OCTOBER 1, 2013

Sonoco Products, on the other hand, had a clear objective to maximize asset utilization while improving customer service for strategic customers. As I write my new book, Metrics That Matter, I am studying the patterns of corporate performance based on choices in supply chain program execution. Owens Illinois (OI), a $6.3

Illinois 253

Illinois Waste Reduction S&OP Supply Chain Planning Software 253

Logistics Bureau

DECEMBER 22, 2024

Unlike most of the KPIs we recommend, perfect order is a composite of several elementary metrics. Perfect order results can help you assess performance and diagnose issues impacting service, costs, and overall supply chain effectiveness. What about DIFOT?

KPI 74

KPI Agile and Lean Supply Chain Supply Chain Strategy Supply Chain 74

Logility

JULY 30, 2024

This level of performance requires precise balancing of capacity and working capital to meet a defined level of customer service. In other words, there is very little “slack” in the planning environment—any unplanned external or internal changes will be immediately felt in customer service and costs.

Network Optimization Software 198

Network Optimization Software Network Optimization Modeling Supply Chain Network Software 198