Kinaxis

APRIL 10, 2017

The success of your business depends on it, because if you can’t adapt and adjust, your customers will find someone who can. Exemplary customer service matters to your bottom line. Whether you work in business-to-business (B2B), business-to-consumer (B2C) or any other space, the reality is, we all have customers to serve.

Customer Service 254

Customer Service Supply Chain Planning Scenario Planning Supply Chain 254

Kinaxis

DECEMBER 3, 2014

Reason #9 Relentless pursuit of one supply chain metric at the expense of other metrics. Yet, these are similar instructions as what is passed down to the supply chain from executives focused on a specific supply chain metric. The result is a lower inventory level, but much higher expedited costs and reduced customer service.

Expense Reduction 250

Expense Reduction Procurement Analytics Cost Reduction Strategies Metrics 250

QAD

JUNE 25, 2019

It is critical to monitor inventory effectiveness using five key metrics: Expedited orders, inventory turns, obsolete inventory, safety stock and stockouts. Using Metrics to Measure the Health of the Business. Companies use these metrics to minimize their investment in inventory without adversely affecting customer service levels.

Procurement Analytics 111

Procurement Analytics Metrics Inventory Reduction Inventory 111

Logility

AUGUST 7, 2017

Ask yourself, “Are your supply chain metrics bogging you down?” ” To manage a supply chain containing complex dependencies between teams, departments and partner companies across international boundaries requires a rich set of metrics. Functionally isolated metrics lead to sub-optimized supply chain performance.

Procurement Analytics 121

Procurement Analytics Metrics Gartner Supply Chain Planning Software 121

Unleashed

APRIL 18, 2023

The last of these can be achieved by tracking the right inventory metrics, analysing the results, and making data-driven optimisations. So, what are the ‘right’ inventory metrics, and how do you calculate them? In this inventory metrics guide What are inventory metrics? What are KPIs for inventory?

Procurement Analytics 52

Procurement Analytics Metrics Inventory Reduction Inventory 52

GlobalTranz

APRIL 25, 2016

3 Key Metrics for Measuring Supply Chain Performance Beyond Cost Reduction. 10 Soft Metric Considerations in Measuring Supply Chain Performance. Every company knows customer service is important, but it is seldom well-defined, and even more rarely measured in logistics operations. Read more. .

Procurement Analytics 120

Procurement Analytics Supply Chain Performance Metrics Supply Chain Software 120

QAD

JULY 1, 2021

Improving communication between departments and comparing metrics across them. Optimizing operations for better efficiency, productivity and customer service. Improving communication between departments and comparing metrics across them. Optimizing operations for better efficiency, productivity and customer service.

Manufacturing Procurement 98

Manufacturing Procurement Procurement Analytics Cost Reduction Strategies Purchasing Skills 98

Supply Chain Shaman

MAY 13, 2024

How aligned do you believe your organization is to drive these metrics? Leaders align metrics and processes to focus on customer service reliability and hold all teams accountable for a balanced scorecard of Growth, Operating Margin, Inventory Turns, Return on Invested Capital (ROIC), and Orders Filled On-time and Complete (OTIF). (

S&OP 352

S&OP Supply and Demand Inventory Reduction Expense Reduction 352

Supply Chain Shaman

APRIL 27, 2022

At each company, there is a relationship between the metrics of growth, margin, inventory, customer service, and asset strategy. For the purpose of this article, I will use Return on Invested Capital (ROIC) as the proxy metric to discuss asset utilization.) Understanding this relationship requires modeling. (A

Procurement Analytics 341

Procurement Analytics Manufacturing Procurement Supply Chain Planning Software Supply Chain Design Software 341

Taulia

JUNE 12, 2023

Blog Expert Advice 8 min read 12 Jun 2023 By Taulia Share: Share via linkedin Share via twitter Share via facebook Share via email Copied Copy page URL to clipboard 10 supply chain KPIs and metrics to track We’ve listed the 10 top supply chain KPIs you can use to measure your supply chain performance and find opportunities for optimization.

Procurement Analytics 52

Procurement Analytics Metrics Supply Chain Software Inventory Reduction 52

Logility

JANUARY 26, 2017

The second part of Drucker’s quote, “if you can't measure it, you can't improve it,” really brings home the importance of having the right set of metrics. In the field of supply chain management, we have created an abundance of metrics and key performance indicators (KPIs). requires a different set of metrics.

Procurement Analytics 100

Procurement Analytics Metrics Supply Chain Planning Software Gartner 100

Kinaxis

JUNE 22, 2015

This post will discuss some of the metrics and analysis tools that an inventory manager needs to identify risk and opportunities and to make intelligent decisions to optimize the performance of their inventory. The metrics you choose should answer the questions your organization is asking, without requiring additional analysis.

Metrics 100

Metrics Inventory Reduction Inventory Inventory Management Software 100

Supply Chain Shaman

FEBRUARY 18, 2021

Watermelon Metrics Don’t Drive The Right Results. I love the metaphor of watermelon metrics. In most organizations, there is a dashboard of functional metrics that shows all of the functions operating in the “Green” or acceptable levels until it comes to customer service. Customer service is red.

Supply Chain Planning Software 288

Supply Chain Planning Software Supply Chain Design Software Supply and Demand Procurement Analytics 288

GlobalTranz

JULY 13, 2015

Throughout the supply chain, the use of metrics to track and understand processes provides an invaluable resource for ensuring increased production and customer satisfaction. What Distribution Center Metrics Need Tracking? However, the most important metrics can be categorized into the following eight areas. Cycle Times.

Procurement Analytics 120

Procurement Analytics Metrics Distribution Inventory Reduction 120

Supply Chain Shaman

OCTOBER 16, 2023

A shift from functional metrics to a balanced scorecard. I like the use of growth, margin, inventory turns, Return on Invested Capital, customer service and ESG metrics. The focus on functional metrics sub-optimizes balance sheet results. Funny, isn’t it?

S&OP 336

S&OP Supply and Demand Forecasting Supply Chain Design Software 336

Supply Chain Shaman

JANUARY 9, 2024

The group’s response is, “Are these supply chain metrics?” ” For many stuck in the myriad of functional metrics, like Operational Efficiency (OEE), Purchase Price Variance (PPV), or transportation cost, a focus on growth, operating margin, inventory turns, and Return on Invested Capital (ROIC) is a stretch.

Supply Chain Planning Software 300

Supply Chain Planning Software Pharmaceutical Supply Chain Planning Gartner 300

Logility

JULY 30, 2024

This level of performance requires precise balancing of capacity and working capital to meet a defined level of customer service. In other words, there is very little “slack” in the planning environment—any unplanned external or internal changes will be immediately felt in customer service and costs.

Network Optimization Software 196

Network Optimization Software Network Optimization Modeling Supply Chain Network Software 196

ShipBob

FEBRUARY 3, 2023

By monitoring particular metrics over time across your online sales, in-store sales, and operations, you’ll gain quantitative insights into your business performance. A retail KPI (or “Key Performance Indicator”) refers to a quantifiable metric used to measure how a retail business is performing. Why are retail metrics important?

Procurement Analytics 52

Procurement Analytics Metrics Retail Inventory Reduction 52

Talking Logistics

SEPTEMBER 12, 2017

The four key methods here will help you drive more success as you bring the metrics to life on your warehouse floor: 1. Show the “story” of your metrics with quarterly and yearly growth charts; show how far you’ve come as a team over time. As a leader, you need many tools to eliminate this mindset.

Metrics 107

Metrics Supply Chain Planning Software Supply Chain Software Supply Chain Planning 107

Logility

JULY 30, 2024

This level of performance requires precise balancing of capacity and working capital to meet a defined level of customer service. In other words, there is very little “slack” in the planning environment—any unplanned external or internal changes will be immediately felt in customer service and costs.

Network Optimization Software 182

Network Optimization Software Network Optimization Modeling Supply Chain Network Software 182

Supply Chain Shaman

DECEMBER 28, 2020

Help Me Improve Customer Service. The problem is that the manufacturing lines are 125% utilized, and there is an ongoing struggle to produce tonnage, much less ship the right product from the production lines to customers based on orders. The third story is a very profitable global brand with regional supply chain structures.

Supply Chain Planning Software 418

Supply Chain Planning Software Forecasting Forecasting Software Modeling 418

Supply Chain Shaman

SEPTEMBER 28, 2022

There was a strong negative correlation (at an 80% confidence level) when companies were not aligned between customer service and transportation. During the pandemic, transportation costs skyrocketed, creating increasing tension between customer service and price. Excel usage increased during the pandemic. Conclusion.

Manufacturing Procurement 195

Manufacturing Procurement Supply Chain Design Software Network Design Software Supply Chain Planning Software 195

GlobalTranz

JULY 20, 2015

Increased service market share. Greater customer service and higher retention levels. Importance of Metrics in Reverse Logistics Management. Measures such as amount of product to be reclaimed and resold as is, or percentage of material recycled, are examples of such metrics. How much value is recaptured?

Reverse Logistics 120

Reverse Logistics Supply Chain Planning Software Supply Chain Network Software Optimization Software 120

Enchange Supply Chain Consultancy

JULY 3, 2024

Customer Support: Ensure distributors are equipped to provide excellent customer service. Establish protocols for handling customer inquiries, complaints, and returns. Internal Perspective: Performance Monitoring: KPIs and Metrics: Establish key performance indicators (KPIs) to monitor distributor performance.

Inventory Reduction 204

Inventory Reduction Supply Chain Planning Software Material Savings Price Mitigation Strategies 204

Supply Chain Shaman

JANUARY 8, 2014

. “When I ask my team about customer service, I get high-five reviews. When I meet with my customers, I get thumbs-down feedback. I find the measurement of customer service to be one of the most difficult.” Interview for Metrics That Matter. How do you define the metrics that matter?

Procurement Analytics 260

Procurement Analytics Manufacturing Procurement Metrics Procurement Solutions 260

QAD

MAY 23, 2024

This lack of transparency can lead to disruptions, affecting customer service and ultimately, the bottom line. First, the entire ecosystem needs to be considered which means internal and external partners such as suppliers and customers. Second, the addition of financial metrics into the process which now gives us IBP.

Beverage 91

Beverage Scenario Planning Supply Chain Planning Software Food 91

Supply Chain Shaman

NOVEMBER 21, 2023

Fred owned logistics and customer service for the organization. The metrics were not aligned. Map the different metrics and incentives in the organization to behavior. I worked three layers down in the organization for a well-established leader in manufacturing named Dan. Dan’s peer was a man named Fred.

Supply Chain Planning Software 342

Supply Chain Planning Software Inventory Reduction Supply Chain Design Software Cost Reduction Strategies 342

Supply Chain Shaman

JULY 6, 2020

Despite goals to improve agility and resiliency, functional metrics for manufacturing efficiency continually throw the supply chain out of balance. I define agility as the organizations capabilities to have the same cost, quality, and levels of customer services given the level of demand and supply variability.) The So What?

Agile and Lean Supply Chain 297

Agile and Lean Supply Chain Supply Chain Design Software Supply Chain Planning Software Supply Chain Strategy 297

Supply Chain Shaman

FEBRUARY 26, 2024

Based on the work with Georgia Tech, we are getting clear on which metrics matter by industry. As companies adopt a balanced scorecard, the functional metrics shift to a focus on reliability. When implemented in an organization, we add customer service (orders shipped complete and in full).

Modeling 208

Modeling Supply and Demand Optimal Sourcing Supply Chain Planning Software 208

ToolsGroup

AUGUST 20, 2019

Gartner says that the most common outsourced SCP processes are inventory management, statistical forecasting and service parts planning. Companies moving to BPO in these practice areas are experiencing supply chain improvements in metrics such as inventory turnover and customer service. versus $4.84 For example ….

Supply Chain Planning Software 214

Supply Chain Planning Software Supply Chain Planning Gartner Supply Chain Software 214

Silvon Software

JUNE 1, 2023

Ideally, your S&OP KPIs should consist of a mix of strategic, tactical, and operational metrics. At times, finding the right metrics can feel incredibly challenging, and there might be a tendency to measure things for the sake of measurement. The KPIs here highlight procurement, production, logistics, and customer fulfillment.

S&OP 111

S&OP Supply and Demand Optimal Sourcing Supply Chain Planning Software 111

Supply Chain Shaman

OCTOBER 13, 2022

The larger the organization, the more tension with conflicting functional metrics making decisions more difficult. The gap between logistics and procurement; and logistics and customer service increases process latency. Functional metrics need to be abandoned to focus on balanced scorecard outputs.

Supply Chain Planning Software 221

Supply Chain Planning Software Modeling Supply and Demand Supply Chain Software 221

Supply Chain Shaman

SEPTEMBER 3, 2018

We consistently see that companies focused on functional excellence–a focus within a functional silo like manufacturing, transportation or distribution– or singular metrics– like inventory or costs– underperform against their peer groups. Reward teams for cross-functional metrics. Responsive.

Supply Chain Planning Software 319

Supply Chain Planning Software Supply Chain Design Software Agile and Lean Supply Chain Supply Chain Software 319

GlobalTranz

OCTOBER 10, 2017

Using technology to improve last mile metrics is essential to driving last mile costs down, but how do shippers know if the technology is helping or hurting? Essentially, shippers need to track these 11 metrics. On-Time Deliveries Are King of Last Mile Metrics. On-Time Deliveries Are King of Last Mile Metrics.

Metrics 153

Metrics Cost Reduction Strategies Logistics Network Optimization Software Waste Reduction 153

SCMDOJO

MARCH 19, 2024

In essence, a structured supply chain department as described in the blog can help you deliver the right supply chain strategy and goals which helps cost reduction, improve customer service, on-time delivery, and better working capital. Analyze performance metrics and implement improvements to enhance efficiency.

Optimal Sourcing 98

Optimal Sourcing Supply Chain Planning Software Negotiating Skills Material Savings 98

Supply Chain Movement

DECEMBER 14, 2015

“We are evolving towards a more customer centric supply chain”. Pierre Mille, VP Group Planning & Customer Service Excellence, Carlsberg Group. For Pierre Mille, VP Group Planning & Customer Service Excellence, this was an opportunity to unleash its untapped value. By helen Armstrong.

Supply Chain Planning Software 60

Supply Chain Planning Software Groups Supply Chain Planning Customer Service 60

West Coast and California Logistics

JUNE 30, 2022

Your customers are more data-driven than ever, and your success or failure in the eyes of those customers is partly determined through logistics metrics that measure your performance.

Metrics 145

Metrics Logistics Network Optimization Software Logistics 3PL 145