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Does Perfect Customer Service Make Sense?

Logistics Viewpoints

In supply chain management, it is widely accepted that holding enough finished goods inventory to fulfill every order is just too costly. The post Does Perfect Customer Service Make Sense? Ipsen, a global bio-pharmaceutical company , disproves that. appeared first on Logistics Viewpoints.

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Say Customer Service and Mean It

Supply Chain Shaman

Customer Service Failure. I called the customer service line for the manufacturer and was told that the only thing I could do was call a maintenance specialist. The local service company is available ten weeks from now, and I will pay the bill. The machine design was bad and was dictated by corporate.”

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Elevating Inventory Management with Multi-Echelon Inventory Optimization

Logility

In this dynamic environment, businesses must meet rising customer service expectations while driving innovation and growth. This urges a shift from the unsustainable practice of buffering against uncertainty with high inventory levels. Enter Inventory Optimization (IO) as a vital strategy to combat supply chain stress.

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Increasing Service Part Market Revenue with Better Customer Service

Logility

The rule of thumb says that for every percentage point of service part availability, revenue grows ¼ of a percent. This is relatively simple to measure, and with advanced inventory optimization it is possible to optimize the service level based on customer and product segmentation.

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TMS+: Go Beyond Transport to Optimize Cost, Service, & Resiliency

Flawless execution relies on strategic planning; cost-effective operations require flexibility and agility to mode-shift and access a full cost-to-serve picture beyond transport; high customer service levels rely on being capable to promise factoring inventory levels and availability across all domains into transport planning and execution.

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Does Perfect Customer Service Make Sense?

Logistics Viewpoints

In supply chain management, it is widely accepted that holding enough finished goods inventory to fulfill every order is just too costly. The thinking goes that at some point, improving service levels means you are not adding inventory in a linear manner but rather exponentially. Ipsen also need to reduce their lead times.

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Multi-echelon Inventory Optimization vs Inventory Optimization

ToolsGroup

Now consider that by not optimizing your inventory from a global vantage point you may be creating, if not outright chaos, a much less efficient network than you could have. When it comes to inventory management, each piece must operate as a part of a global integrated system to be most effective.

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