Supply Chain Game Changer

JUNE 22, 2021

The Omni-channel Approach to Customer Experience! Excellent customer service article and permission to publish here provided by Jocelyn Bell. It has become second nature for increasing numbers of consumers to buy online, whether they are shopping for new shoes or a new car. Develop an Amazing Customer Experience.

Eliminating Excel in Purchasing 75

Eliminating Excel in Purchasing Customer Service Procurement Solutions Purchasing Skills 75

Supply Chain Shaman

JANUARY 9, 2024

How Do You Define Excellence? In retrospect, I find that technology is an enabler, but only if we are clear on what defines supply chain excellence. Many believe that an ex-supply chain exec knows the definition of supply chain excellence. Supply Chains to Admire Winners 2023 Examine Your Own Paradigm. I admit it.

Supply Chain Planning Software 293

Supply Chain Planning Software Pharmaceutical Supply Chain Planning Gartner 293

Supply Chain Shaman

MAY 13, 2024

Observations on What It Takes In the Mea Culpa post, I wrote that I used to believe that excellence in S&OP was a ratio of 60/30/10. (60% Daniel convinced the organization to better manage inventory to improve customer service. Do you use market drivers to understand market shifts? Drives Alignment.

S&OP 338

S&OP Supply and Demand Inventory Reduction Expense Reduction 338

Supply Chain Shaman

MAY 21, 2024

In follow-up qualitative interviews, one of the largest issues with organizational alignment was metric definition and a clear definition of supply chain excellence. To manage continuous improvement, companies need a clear definition of excellence and organizational alignment to that goal. They do not excel in planning or forecasting.

Procurement Analytics 336

Procurement Analytics Metrics Optimal Sourcing Supply Chain Planning Software 336

Supply Chain Shaman

JANUARY 8, 2014

. “When I ask my team about customer service, I get high-five reviews. When I meet with my customers, I get thumbs-down feedback. I find the measurement of customer service to be one of the most difficult.” Which metrics do you think matter to supply chain excellence? What have you learned?

Procurement Analytics 260

Procurement Analytics Manufacturing Procurement Metrics Procurement Solutions 260

Supply Chain Opz

JULY 15, 2018

We evaluate books related to customer service based on sales rank, reviews/endorsement by leading business leaders and show you the best customer service books. If you don't want to compete in the price war, outstanding customer service is the holy grail because customer loyalty is the key. -

Customer Service 100

Customer Service Six Sigma Agile and Lean Supply Chain Purchasing Skills 100

Supply Chain Shaman

FEBRUARY 18, 2021

Initially, the output was published to procurement to design strategic buying strategies. In most organizations, there is a dashboard of functional metrics that shows all of the functions operating in the “Green” or acceptable levels until it comes to customer service. Customer service is red.

Supply Chain Planning Software 275

Supply Chain Planning Software Supply Chain Design Software Supply and Demand Procurement Analytics 275

Supply Chain Shaman

MAY 21, 2013

In the last five years, while the physician is still important, the buying decisions transitioned from the supplier to the care provider. The most common reporting relationship in the supplier organization is to a leader of supply (focus on logistics, distribution, materials sourcing and customer service).

Modeling 240

Modeling Modeling Software Pharmaceutical Procurement Analytics 240

DELMIA Quintiq

DECEMBER 28, 2020

Working with Excel spreadsheets does not contribute the efficiency, speed and agility necessary for planning teams to bring the best plans to the company. The execution of operations, balancing customer service, cost, risk and asset strategies are other critical elements to achieving objectives.

Supply Chain Planning Software 296

Supply Chain Planning Software Scenario Planning Modeling Prescriptive Analytics Software 296

Supply Chain Shaman

DECEMBER 7, 2023

The ability of an organization to deliver reliable and consistent results for revenue, margin, customer service, and quality in the face of demand and supply variability. Maximize the value of the purchase order flow data already in the existing networks. (A A purchase order changes many times and needs synchronization.

Supply Chain Design Software 308

Supply Chain Design Software Supply Chain Planning Software Modeling Supply Chain Software 308

Supply Chain Shaman

DECEMBER 4, 2018

The total cost of ownership analyzes the total costs of the buying decision. The company had to ensure they were balancing everything appropriately, not only considering just purchase price variance or cost down but all the elements of the source-plan-make-deliver cycle. (In Customer service also exceeded its targets.

Supply Chain Software 30

Supply Chain Software Case Study Supply Chain Planning Software Supply Chain Design Software 30

Logistics Viewpoints

MARCH 9, 2023

The classical approach involves functional silos, sequential decisions, and Excel and people to render a plan executable. Big data is used to understand a customer’s propensity to buy, the tendency to return, conversion of clicks to orders, demand sensing signals, individualized promotions, etc.

Supply Chain Planning Software 221

Supply Chain Planning Software Modeling Forecasting Software Optimization Software 221

Supply Chain Shaman

OCTOBER 16, 2023

Clear operating strategy and definition of supply chain excellence across plan, source, make and deliver. Most companies buy decision support technology, but do not redefine work to improve decisions. I like the use of growth, margin, inventory turns, Return on Invested Capital, customer service and ESG metrics.

S&OP 322

S&OP Supply and Demand Forecasting Supply Chain Design Software 322

Supply Chain Shaman

MARCH 9, 2020

As I shopped at Best Buy for office supplies, I struggled to not think about the massive disruption of electronics supply chain. I find three: organizational design, executive understanding of supply chain, and the lack of a clear definition of an optimization function for supply chain excellence. Clarity of Supply Chain Excellence.

Supply Chain Design Software 301

Supply Chain Design Software Supply Chain Planning Software Optimal Sourcing Supply Chain Design 301

Supply Chain Shaman

MAY 1, 2023

We find that companies with an analytics center of excellence drove progress faster than those with a supply chain center of excellence. While companies build Supply Chain Centers of Excellence, most are not clear on what good looks like. When you ask, “What defines supply chain excellence?” The other issue?

Inventory Reduction 239

Inventory Reduction Cost Reduction Strategies Waste Reduction Resource Reduction 239

Supply Chain Shaman

JUNE 29, 2014

With the purchase of i2 by JDA, and Logictools by IBM, manufacturing companies serious about network design started looking for a company, with a well-established community, that was more serious about network design. There are seven reasons: Customer Service. Demand and Supply Variability. The gap is tough.

Supply Chain Design Software 268

Supply Chain Design Software Supply Chain Design Network Design Software Supply Chain Planning Software 268

Kinaxis

SEPTEMBER 10, 2014

While Excel can be fine to do the initial S&OP model, moving to the next level of S&OP effectiveness requires a more integrated, responsive and collaborative application. Inventory reductions, improved efficiency, improved customer service and reduced expedites are all expected benefits. How about excellent planning?

Supply Chain Planning Software 235

Supply Chain Planning Software Supply Chain Planning S&OP Supply Chain Software 235

Supply Chain Shaman

NOVEMBER 21, 2022

So, I smile, catch my dinner partner’s eye and ask, “In our prior conversations, you mentioned the lack of clarity on the definition of supply chain excellence in your current deployments and how this is a barrier to implementing supply chain planning properly. Identify the patterns. Why are orders not shipped on time?

Supply Chain Planning Software 290

Supply Chain Planning Software Supply Chain Design Software Optimal Sourcing Modeling 290

Supply Chain Shaman

SEPTEMBER 30, 2012

They excel in the four Ps of marketing. In contrast, a market-driven organization connects bidirectionally market-to-market to orchestrate the signals to shape demand and mitigate risk (buy-side to sell-side and back). The ends of the supply chain–both in customer and procurement– are fragile. Absolutely! Absolutely!

Supply Chain Design Software 286

Supply Chain Design Software Supply Chain Planning Software Supply Chain Software Supply Chain Network Software 286

Supply Chain Shaman

JANUARY 14, 2013

It was a story where people believed that functional excellence leads to supply chain superiority. I strongly feel that a blind focus on functional excellence will cause the supply chain to become out of balance. Our goal in the supply chain was to reduce costs, improve customer service, reduce inventories and drive growth.

Supply Chain Planning Software 260

Supply Chain Planning Software Supply Chain Design Software Optimal Sourcing Modeling 260

Supply Chain Shaman

JULY 6, 2020

Ed argued that instead of buying new packaging equipment that we should work with R&D to have a base flavor and add the color and flavoring at the head of the machine. While companies speak for the need to drive agility and resilience, the real focus is operational excellence. Agility is different than responsiveness. (I

Agile and Lean Supply Chain 295

Agile and Lean Supply Chain Supply Chain Design Software Supply Chain Planning Software Supply Chain Strategy 295

Supply Chain Shaman

FEBRUARY 1, 2024

days to receive a purchase order confirmation. The average purchased order changes 3.5 As shown in FIgure 1, the fourth node is the COV of materials in planned orders/COV of purchase orders. In our research, we find that 32% of volume is manufactured by a third party. On average, it takes 2.8 Bullwhip Amplification.

Supply Chain Planning Software 331

Supply Chain Planning Software Optimal Sourcing Manufacturing Procurement Waste Reduction 331

Supply Chain Shaman

SEPTEMBER 27, 2021

The secondary problem is the lack of definition of process requirements and a buying team that cannot see past simple MRP/MRP II/DDMRP requirements. Procurement processes–encumbered by a focus on paperless processing, RFPs/RFQs, and efficient procurement–do not embrace the capabilities and requirements of direct material sourcing.

Supply Chain Planning Software 322

Supply Chain Planning Software Sourcing Strategies Manufacturing Procurement Supply Chain Design Software 322

Supply Chain Shaman

OCTOBER 23, 2024

As companies consider purchasing new solutions based on better planning engines—machine learning, rules-based ontological frameworks, narrow AI, pattern recognition, large language models, and sentiment analysis— I ask for the use of caution. However, SAP supply chain planning is an excellent system of record. You need both.

Supply Chain Planning Software 256

Supply Chain Planning Software Supply Chain Planning Scenario Planning Agile and Lean Supply Chain 256

Supply Chain Shaman

SEPTEMBER 13, 2023

The issues are largely rooted in politics and the lack of clarity on supply chain excellence. Or a similar comparison of customer orders or planned orders? Or planned orders to purchase orders?) Only 2% of companies are pushing forward in our Supply Chains to Admire analysis. And how do we measure it? (Is I don’t know.

Supply and Demand 374

Supply and Demand Supply Chain Planning Software Modeling Demand Planning 374

Supply Chain Shaman

OCTOBER 29, 2014

The promise was the delivery of a decision support system that would allow the organization to optimize the relationships between cash, cost and customer service against the strategy. Leadership teams struggle with the trade-offs between cash, cost and customer service. Why does this happen? The book is a story.

Supply Chain Planning Software 308

Supply Chain Planning Software Modeling Demand Planning Software Optimization Software 308

Supply Chain Shaman

JUNE 14, 2018

Yes, companies need the right materials at the right time to drive customer service. A slight change within a function–in sourcing or manufacturing, or along the chain–can greatly impact the outcomes of cost, customer service, or working capital. I am going to start with the management of direct materials.

Optimal Sourcing 172

Optimal Sourcing Manufacturing Procurement Supply Chain Planning Software Agile and Lean Supply Chain 172

Kinaxis

OCTOBER 20, 2014

Reason #4 Making key decisions by modelling the supply chain in Excel. That got me thinking about why I was throwing away what had been perfectly good food; I had forecasted needing a certain amount, but the customers (my family) didn’t take what I’d forecasted. Reason #2 Poorly executed or non-existent sales and operations planning.

Supply Chain Planning Software 257

Supply Chain Planning Software Inventory Reduction Modeling Cost Reduction Strategies 257

Freightos

AUGUST 10, 2024

Our customer-facing chatbot assists customers with inquiries about service levels, required documents, and basic tracking updates.This is faster, on-demand service, all based on a backend of structured data that we’ve developed over years, that make our customers happier and free up our employees to work smarter and more efficiently.

Logistics Network Optimization Software 268

Logistics Network Optimization Software Modeling Software Supply Chain Planning Software Negotiating Skills 268

Supply Chain Shaman

JUNE 3, 2024

similarly, over 95% of manufacturers invested and implemented supply chain planning, but their primary tool today is Excel. How does the plan tie to the balanced scorecard of growth, inventory health, operating margin, customer service, and Return on Invested Capital (ROIC)? ” Does the Dog Hunt?

Supply Chain Planning Software 333

Supply Chain Planning Software Supply Chain Design Software Modeling Software Forecasting Software 333

Supply Chain Shaman

DECEMBER 23, 2014

If you are going to be excellent at ecommerce fulfillment, you need to have great perpetual inventory capabilities. Customer Service Needs to be all the Way to the Last Mile. If you offer white glove service, define it and select service providers based on their ability to deliver it. Don’t fool yourself.

Packaging 289

Packaging Inventory Reduction Supply Chain Design Software San Francisco 289

Supply Chain Shaman

SEPTEMBER 28, 2012

We have let buy- and sell-side transactional relationships erode value. We will never redesign healthcare for better outcomes if we do not redesign the buy/sell relationship and improve the understanding of the service providers on why supply chain matters. I order 75% of my purchases online.

Pricing Training 262

Pricing Training Supply Chain Design Software Waste Reduction Purchasing Training 262

Kinaxis

DECEMBER 3, 2014

Reason #4 Making key decisions by modelling the supply chain in Excel. The typical example is as follows; A company uses complex software to model the supply chain considering a desired customer service level, lead time data, and statistical analysis of supply and demand variability. Reason #6 Not effectively managing inventory.

Expense Reduction 250

Expense Reduction Procurement Analytics Cost Reduction Strategies Metrics 250

ToolsGroup

FEBRUARY 7, 2022

Love it or hate it, daily necessities need to be purchased. Whichever reasons fuel the motivations of your target market, here are the top trends shaping how they’ll buy – and how you can stay front of mind and ahead of the competition. eCommerce Purchases and “The New Normal” Retail Categories. Data source: eMarketer.

Supply Chain Planning Software 177

Supply Chain Planning Software Trends Retail Forecasting Software 177

Supply Chain Shaman

JUNE 7, 2018

Or agreement on the definition of supply chain excellence. As a result, functional excellence anchors action. The focus is on digitization—automating today’s processes—versus rethinking process excellence based on the art of the possible. We are driving functional excellence and incrementally. (To Moving Forward.

Supply Chain Planning Software 229

Supply Chain Planning Software Supply Chain Design Software Optimization Software Forecasting Software 229

Supply Chain Shaman

OCTOBER 7, 2012

For the purpose of this discussion, I define agility as the design of the supply chain to deliver the same cost, quality and customer service given a level of both market volatility and process variability. Q: You mention that Executive Buy-in is the biggest stumbling block. ” The answer is the goal of this post.

Supply Chain Design Software 231

Supply Chain Design Software Supply Chain Planning Software Optimal Sourcing Inventory Reduction 231

Supply Chain Shaman

JANUARY 31, 2022

Today, only 4% of companies are the first to buy new technology—a 40% decline from post Y2K in 2001. He asked me to help him understand why his customer service and shipment reliability were poor. Lucas had a team that dictated sourcing based on excel spreadsheet analysis to reduce cost and improve tax efficiency.

Procurement Analytics 221

Procurement Analytics Manufacturing Procurement Supply Chain Planning Software Sourcing Strategies 221