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When it comes to inventory and driving improvement in the face of variability, there are five issues: Poorly Implemented Advanced Planning Solutions. IBM, in contrast, purchased over fifteen supply chain acquisitions but drove little innovation. Software mergers & acquisitions also slowed innovation. Private Equity M&A.
While just 10% of in-store purchases are returned, the return rate rises to 26.4% According to Statista, the most returned online purchases in the U.S. According to Statista, the most returned online purchases in the U.S. Stop shopping for a returns management solution. This is up from 14.5% for online sales.
Blue Yonder was named a Leader in this inaugural report and the leader in the Better Functionality quadrant based on an evaluation of our Blue Yonder Warehouse Management solution. Blue Yonder’s WMS , a SaaS solution, empowers businesses to deliver consistently high service at a value-driven cost. In Charles A.
Forbes data shows that 73% of consumers want seamless shopping between channels – which includes the freedom to research products online, compare prices, and even make purchases before heading to a physical store to try on or pick up their items. Delivering an omni-channel experience requires a high degree of integration between each channel.
Selecting a Warehouse Management System (WMS) solution that delivers comprehensive, end-to-end capabilities from receipt to shipment with intelligent orchestration of human and robot resources, and a focus on engaging warehouse staff and driving continuous improvement can be complex. End-to-End Solutions are Critical.
Or the Panama Canal drought, which forced authorities to cancel ship crossings by 36%, costing between $500 million and $700 million. Rapid development of advanced planning and scheduling tools The COVID-19 pandemic didn’t just expose the vulnerabilities of physical supply chains; it also revealed the critical need for digital agility.
If the start of global COVID-19 pandemic accelerated e-commerce growth with millions of consumers purchasing products online, pandemic fatigue is now driving many consumers, at least in the U.S., This is where solutions from Blue Yonder can make a world of difference. back to in-person shopping. It’s not about one or the other.
The meeting touched on some “vision” topics in retailing and an industry analyst that I was sitting next to, Greg Girard from IDC, offered a statement along the lines of “retailers should try to never ship from the store.” It might have been a distribution or fulfillment center where online orders are more commonly shipped from.
With Blue Yonder’s Luminate Lifecycle Pricing solution, retailers can still be strategic about how much they markdown products. The solution provides retailers with insights into the factors that are influencing consumer behavior, such an inflation, so they can make optimal pricing decisions based on the price elasticity of an item.
While many blogs, articles and websites talk frequently about the changing, evolving and ever-connected consumer, little focus seems to be paid to the practitioners (or end users) of the supply & demand chain software that drive the satisfaction of those end consumers. I feel the need, the need for speed.”.
It can be a costly exercise but is worth the outlay considering these channels will be the persuader of upfront investments and ultimate purchases. Additionally with marketplaces, companies need to also offer drop shipping so they can get goods into the hands of all B2C consumers. Step 5: Measuring Success.
On its own, introducing returns charges (or otherwise tightening returns policies) is a temporary solution that addresses the symptoms of high returns costs without fixing the root cause. To find out more about intelligent returns solutions, talk to our team today. The post Return Fees or Free Returns: Why Not Both?
It’s time for retailers to move away from a customer experience at-all-costs mentality to providing returns solutions that deliver both customer experience and profitability. Retailers need integrated solutions that connect to order data systems. Here are five steps to help retailers get started: 1.
And if there is one thing we know for sure, companies selling and even renting hardline goods are looking for supply chain technology solutions that not only help them deliver customer-centric experiences but also help them streamline operations to improve the bottom line. They wanted to deliver an omni-channel experience to customers.
Consumer Spending Behavior May Change Many retail shoppers research a store’s return policy before they purchase an item, and the policy may directly impact spending behavior. Stricter return policies have deterred 59% of respondents from making a purchase. Why Are Returns So Important To Retail Consumers?
She’s an enterprise solution architect and a U.S. Self portrait of Donna – solution architect and U.S. DW: I have been with JDA Software for five and a half years, and I am an enterprise solution architect. Navy on board a naval ship called the USS Shenandoah (AD-44) destroyer tender, based in Norfolk, VA.
Research by McKinsey shows that B2B buyers are typically using an average of 10 channels to conclude a purchase, and 70% of them are prepared to spend as much as $500,000 in a single online purchase. But, with the right solution, designing and executing a range of value-added services is not as difficult to achieve as one might think.
But these measures are not sufficient to replace China, the world´s manufacturing powerhouse or the purchasing power of the world’s biggest economy. By using AI and ML, companies can better model and predict demand and fine tune their inventory from procurement to transport to warehouse to routing supplies to locations ahead of demand.
Self-service solutions offer carriers great opportunities to expand out-of-home (OOH) delivery networks, provide automated journeys, and deliver a great customer experience while reducing staff dependency in pick-up and drop-off (PUDO) locations. Divert from existing solutions We are creatures of habit.
One of the key components to an effective returns solution is through speedy refunds. Effective Returns Orchestration Lays the Groundwork To offer customers faster refunds, retailers need a returns solution that enables them to know exactly what returns are coming in and allows for quick and efficient processing.
Billions of pixels of digital news have been used to describe how supply chains need to understand the macro picture, like shipping delays and supply impacts. The Ever Given holds around 18,000 shipping containers containing a mix of perishables and non-perishables. Today, I want to focus on the micro. Uncertain Supply.
The wanted to leverage stores to help fulfill orders but weren’t sure how to balance the inventory needed to satisfy in-store, omni-channel, and ship-from-store customer purchases. By having better predictions of where to place inventory ahead of customer purchases, regardless of the channel, leads to improved cost savings.
For the retailer, this incorporates fulfillment considerations including click and collect, ship from store, the need for micro-fulfillment centers, different logistics models, the use of third-party transport partners, and much more. Learn more about Blue Yonder’s order management (OMS) solution. In the U.S.,
You receive no information about the shipping or refund process until suddenly you get your money back – minus any fees charged for the privilege. It’s frustrating, time-consuming, and puts customers off future purchases — especially if they risk experiencing this bad returns process again. Then, you wait.
While we continue to work with global retailers and supply chains to provide solutions to these developing trends and challenges, we wanted to further our understanding from the consumer’s point of view. Sustainable shipping options.
Using a digital returns platform is the perfect solution for this. Purchasing: Customers are flagging an inherent problem with a product, we should reassess our supplier. To collect returns data, you need to gather insights from the moment a customer registers their return. It’s impacting resale opportunities and time to refund.
In a series of blog articles, the Product/Solution Marketing team explores innovative solutions to guard against supply chain disruptions. Another example is the Suez Canal blockage; approximately 12% of the global trade flows through the Suez Canal on massive ships like the Ever Given, which can hold up to 20,000 containers.
In a series of blog articles, the Product/Solutions Marketing team explores new business challenges and innovation solutions to change the game and manage disruptions. This Part 2 blog post will explore the next remedies and innovative solutions that will help accelerate digital transformations and attainment of benefits.
households, or 93 million people, received one or more orders via pickup, delivery and ship-to-home channels. When consumers add products to their online cart, they expect to be able to purchase those items. online grocery sales reached nearly $98 billion last year. In fact, more than 70% of U.S.
In a series of blog articles, the Product/Solution Marketing team explores innovative solutions to guard against supply chain disruptions. The new website has been taking orders all day, but nothing is appearing at the warehouse, until suddenly, late in the shift, a large volume of “must ship today” e-commerce orders drop.
Self-service solutions have become a priority for parcel carriers looking to improve efficiency and customer experience in out-of-home locations. Additionally, these solutions allow carriers to expand their out-of-home networks into new locations such as coffee shops or gyms. What’s the Difference Between Parcel Lockers and Kiosks?
Computers’ ability, through software programs, to increase productivity in a wide range of endeavors was enormous. Buy online—pickup in-store; buy online—ship to home; buy in-store—ship from another store. The ultimate machine in the industrial revolution was the computer. Then the world changed! And it’s not just retailers.
Advanced assortment planning solutions can create customer decision-mapping that identify what drives purchase decisions at each store location. Our solutions use artificial intelligence and machine learning to empower retailers to manage what they cannot see, helping to mitigate risks and stay ahead of potential disruptions.
Is their suite of solutions serving their customers well? How would you categorize your suite of order management solutions across your entire organization? Clearly there is room for improvement when it comes to deploying solutions that provide real-time inventory visibility and order optimizing.
Effective order management in the present day requires end-to-end connectivity of intuitive, automated solutions that can optimize customer data and ensure a supply chain that is agile to those same customers’ demands. Most retailers are aware of this need but struggle to determine the value of an implemented Order Management System (OMS).
My dad went through 13 weeks of basic training, had a short furlough and was shipped to Scotland. During that time, he purchased a house for his mother. He purchased a military barracks which he tore down and used the lumber to build his house in New Berlin. He continued his education through a machinist apprentice program.
Execution at the point of purchase — To deliver all-channel consistency, retailers began to put capabilities in place to execute at a high level to satisfy customers at the point of purchase. Retailers must go beyond satisfying customers at the point of purchase to delighting them at every interaction.
Panelists included Jason Lerman, Director Operations at UNTUCKit ; Jon Gold, VP of Supply Chain and Customs Policy at NRF ; Wayne Snyder, VP Retail Industry Strategy at Blue Yonder ; Gina Anderson, VP Solutions and Growth at GEODIS ; and Melissa Valentine , Global Segment Director of Retail at Locus Robotics. The Scramble.
Consumers relied on e-commerce to purchase everything from paper towels and disinfectant wipes to clothes, books and even furniture. Consumers tried to purchase anything and everything online. . Demand for e-commerce shipping services is likely to remain high as consumer preferences for online shopping become permanent. .
She’s an enterprise solution architect and a U.S. Self portrait of Donna – solution architect and U.S. DW: I have been with JDA Software for five and a half years, and I am an enterprise solution architect. Navy on board a naval ship called the USS Shenandoah (AD-44) destroyer tender, based in Norfolk, VA.
Recent research published by SCM World on behalf of JDA Software Group, Inc. ( Companies are building products that monitor consumption post-purchase, and have already started bundling that digital consumption data with reordering services to ensure automatic replenishment. digital supply chain (66 percent).
If the retail supply chain is truly optimized, when you go to your local sporting goods store, those sneakers should be there — because you’ve purchased them before. And didn’t you order them shipped to home last time? Well, let’s say you did have your sneakers shipped to home last time. Hey, Where Are My Sneakers?
When consumers pivoted from foot traffic to online options, retailers quickly worked overtime to enable speed and convenience options such as buy online pick up in store (BOPIS), curbside pickup, and ship from local store to support the needs of customers and drive business during a challenging time.
Stores are service hubs offering customers personalized recommendations and assistance pre- and post-purchase. spend Mobile tools for employees to complete work efficiently New technology such as digital/visual/frictionless checkouts, robotics, smart carts, self-service kiosks and shelf edge technology (ex.? workforce is engaged.
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