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Say Customer Service and Mean It

Supply Chain Shaman

The organization is not clear on accepting special requests and expedited shipping policies, often resulting in a lower margin. Dan, new to the job, failed to remove the shipping bolts from the back of the washer. The two primary manufacturing sites are located in Salt Lake City, Utah, and Irmo, South Carolina.

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ScottsMiracle-Gro Improves Distribution System in Sustainability and Customer Service

Supply Chain Network

warehouse will be added to The Scotts Miracle-Gro Company’s operation in Lebanon, Conn. By installing a warehouse in this region, the Company expects to improve its environmental footprint by reducing the number of miles traveled within its distribution network while also reducing costs and improving its customer service levels.

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Panama Canal Expansion Boosts Freight in an Unexpected Place

DAT Solutions

The Panama Canal opened a new lane for larger ships this week, and East Coast ports have been expanding efforts to attract Asian imports that would otherwise arrive on the West Coast. The canal expansion has run into plenty of obstacles along the way, and many East Coast ports still aren’t ready to accommodate the larger ships.

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Ready For the Next Port Crisis?

Talking Logistics

The International Longshore and Warehouse Union (ILWU) and the Pacific Maritime Association (PMA) reached a tentative new 5-year agreement late on Friday, so the West Coast ports resumed full operations this past weekend. But there’s little time to celebrate. The bottom line for all U.S.

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Unlocking the Value of Global Supply Chain: the Case Studies

Supply Chain Opz

In order to control its supply chain, they use a central warehouse to Germany to receive and ship products to local distribution centers in different countries. They don''t invest in production facility at all because they utilize a network of nearly 700 suppliers located in Asia and Europe.

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8 Ways to Make Your Fulfillment Center Run More Efficiently

EazyStock

When she isn’t writing blog articles, she enjoys spending time in downtown Charleston, South Carolina and all the amazing food her hometown has to offer. Supply Chain 24|7 reports that up to 50 percent of labor resources at a fulfillment warehouse are often dedicated to the picking-to-shipping process. Know what’s coming.

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Handfield’s Supply Chain Analytics Predictions for 2014

Supply Chain View from the Field

I helped create the first North American chapter of BVL International in the Carolinas, and we hosted two meetings at Volvo in North Carolina and Thyssen-Krupp in South Carolina. We just finished hosting over 150 executives at our Supply Chain Resource Cooperative, with a theme on Supply Chain Analytics.