Self-Checkout Turns Customers into Employees and Employees into Security Guards
Enterra Insights
APRIL 2, 2024
The checkout kiosks bleat and flash when you fail to set a purchase down in the right spot. Journalist Chris Gorrie reports, “Walmart’s heavy reliance on self-checkout has necessitated the deployment of workers as makeshift security personnel, actively monitoring customers for potential theft.”[2]
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