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Say Customer Service and Mean It

Supply Chain Shaman

In my work with clients, customers bandy about the term “customer-centric supply chain.” Many of my clients talk about a customer-centric supply chain but rely on useless metrics from an annual survey or a net promoter score. A customer-centric supply chain is easier to say than implement.

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Jaro Caban: “Establishing S&OP is a challenging journey”

Supply Chain Movement

Nine questions about the topics on the supply chain agenda of a supply chain professional. By Helen Armstong (Supply Chain Movement). It consolidated Cargill’s global animal feed production and strengthened its internal supply chain capacity for food production and processing.

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28 supply chain professionals share the biggest challenges of supply chain management

6 River Systems

Supply chain management is a multi-faceted process with many stakeholders and even more moving parts. New technology aims to make the supply chain more efficient, yet investing in the wrong technology further complicates productivity while hindering profitability. Here’s some research on this topic.

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Grocery continues to grow and evolve

BlueYonder

Friday in 5 – interesting news bits from around the supply chain horn, served up in one spot to keep you up to date. The Minneapolis, Minnesota-based chain said Monday that Jeff Burt will assume the title of senior vice president, grocery, fresh food and beverage on April 10. Clean eating is changing how we shop.

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Ripped from the Headlines: More Supply Chain Trends in the News

Talking Logistics

Lingerie maker Victoria’s Secret looks to uncover supply chain issues (Reuters) and Target invests in Minneapolis start-up that helps retailers monitor supply chains (StarTribune). In today’s “Ripped from the Headlines” segment, I revisit these predictions through the lens of recent news articles.

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This Week in Logistics News (February 18 – 24)

Logistics Viewpoints

Earlier this week, Target said it will spend $100 million to build a larger network of supply chain hubs to speed up and lower the cost of delivering online orders. It already has opened nine, after testing the concept in its hometown of Minneapolis. Some companies are exploring full automation that requires few employees.

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This Week in Logistics News (January 9-13, 2017)

Talking Logistics

Moving on, here’s the supply chain and logistics news that caught my attention this week: Amazon is granted a patent for using a subterranean network to deliver packages (GeekWire). Target invests in Minneapolis start-up that helps retailers monitor supply chains (Star Tribune). Source: Amazon patent filing.