Say Customer Service and Mean It
Supply Chain Shaman
OCTOBER 2, 2020
Many of my clients talk about a customer-centric supply chain but rely on useless metrics from an annual survey or a net promoter score. Starbucks redesigned their cups for the Grande product, and the flimsy cups were a source of constant spills and burns. I now go to the local coffee shop. Brine continued, “There is a role for ERP.
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