Remove Metrics Remove Procurement Analytics Remove San Jose
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Good People Can Make A Difference In Outcomes

Supply Chain Shaman

Tired, I spent the day in San Jose. A sinus infection sounds very benign; but on this lovely day in San Jose, I was struggling. On my taxi rid into the inner-city of San Francisco, I relished the thought of a comfortable bed and room service in a four-star hotel. Silicon Valley is a magical place. Too Few Facts.

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Say Customer Service and Mean It

Supply Chain Shaman

Many of my clients talk about a customer-centric supply chain but rely on useless metrics from an annual survey or a net promoter score. Historic processes are inside-out tightly integrated to orders and purchase orders. Becoming customer-centric and building outside-in processes is tough for the traditional supply chain thinker.