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Say Customer Service and Mean It

Supply Chain Shaman

Many of my clients talk about a customer-centric supply chain but rely on useless metrics from an annual survey or a net promoter score. I called the customer service line for the manufacturer and was told that the only thing I could do was call a maintenance specialist. Customer Service Failure. Internet and Cable Issues.

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The Impending Ocean Carrier War on Last Mile Fulfillment

Freightos

More on Maersk’s transition to an end-to-end provider can be found in this 2020 report. Even closer to end customers, in August, Maersk acquired Visible SCM, a Utah-based B2B/B2C company, which handles over 200,000 orders a day across nine fulfillment centers, as well as a European counterpart. This isn’t just about purchasing power.

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Supplement Recall Creates Bad Press for Health Industry

RFgen

Health is a primary concern for consumers who purchase meal supplements and other nutritional products. Many of these items advertise their all-natural ingredients and simple manufacturing processes to attract the eye of people wanting to live a healthy lifestyle. Consumers want to trust the labeling on supplements. Supplement Recalls.

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Supplement Recall Creates Bad Press for Health Industry

RFgen

Health is a primary concern for consumers who purchase meal supplements and other nutritional products. Many of these items advertise their all-natural ingredients and simple manufacturing processes to attract the eye of people wanting to live a healthy lifestyle. Consumers want to trust the labeling on supplements. Supplement Recalls.

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This Week in Logistics News (October 30 – November 5)

Logistics Viewpoints

The issue has become supply chain and manufacturing constraints, which have delayed the deliveries of such essential items as bottles, corks, and even the wine itself for brokers. This is simply another example of how the combination of capacity, manufacturing, and port delays impacts every aspect of our lives.

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Top 12 New Logistics Startup Companies Making Noise

ShipBob

Think about your most recent purchase. The logistics industry is made up of a highly interconnected supply chain network that manufactures raw materials into finished products and connects producers and consumers through various channels. Brands can connect products, sales channels, warehouses, workflows, reports, and more.

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Adderall one of many drugs, medical supplies at risk

Resilinc

In October, the FDA announced a shortage of ADHD drug Adderall, with leading manufacturer Teva Pharmaceuticals forecasting that its generic brands would be in short supply until March 2023. Pharma consulting and research firm Advisory Group reported Nov. As covered in Resilinc’s April blog , U.S.