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Knowing Your Consumer is Essential for Grocery Business Success

Enterra Insights

Importantly, in 2020, these shoppers will have a purchasing power of $3.9 Understanding these unique values and preferences is vital for manufacturers and retailers to win with these consumer segments.” 2] Acosta, “ Report: Multicultural consumers shape the future of grocery retail ,” SmartBrief , 14 May 2019. [3]

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Say Customer Service and Mean It

Supply Chain Shaman

Many of my clients talk about a customer-centric supply chain but rely on useless metrics from an annual survey or a net promoter score. I called the customer service line for the manufacturer and was told that the only thing I could do was call a maintenance specialist. Customer Service Failure. Internet and Cable Issues.