Supply Chain Shaman

OCTOBER 2, 2020

Starbucks redesigned their cups for the Grande product, and the flimsy cups were a source of constant spills and burns. I called the customer service line for the manufacturer and was told that the only thing I could do was call a maintenance specialist. I now go to the local coffee shop. Customer Service Failure.

Customer Service 298

Customer Service Supply Chain Design Software Supply Chain Planning Software Supply Chain Design 298

Material Handling & Logistics

AUGUST 21, 2017

Apple is scouring the global electronics supply chain for tools and services in response to major hardware upgrades to the iPhone. The product was unproven, and, given that the startup had a pittance in the bank, the manufacturer had doubts about its long-term viability. He didn’t identify the manufacturer he was pitching.

Supply Chain Design Software 40

Supply Chain Design Software Supply Chain Planning Software Demand Planning Software Manufacturing Procurement 40

Enterra Insights

DECEMBER 9, 2019

Danah Boyd ( @zephoria ), founder of Data & Society, writes, “It’s a fact: while Americans have countless tools with which to connect with one another, we are also watching fragmentation, polarization, and de-diversification happen en masse. Importantly, in 2020, these shoppers will have a purchasing power of $3.9

Los Angeles 100

Los Angeles San Jose Forecasting Software San Diego 100