Service Level Should Be Your Number One Supply Chain KPI…But What Does It Really Mean?
ToolsGroup
AUGUST 11, 2020
Most use ‘forecast accuracy’ as the main KPI to do this. Therefore it follows logically that filling orders–or order line fill rate (OLFR)–should be the number one KPI that tells you whether you’re meeting service levels. First, we need to establish: what’s the whole point of supply chains? To service demand!
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