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Metrics that Matter: Customer Service

QAD

Inventory accuracy and minimizing stockouts are very important to customer satisfaction, but a few other metrics also impact the ability to meet customer expectations. Companies can use these metrics to help ensure they are doing everything possible to satisfy their customers at a manageable and sustainable cost. Choosing Metrics.

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Publix Vendor Guidelines Updated for On-Time Delivery

Zipline Logistics

It measures on-time delivery performance and tracks metrics through a supplier scorecard given to all vendors working with Publix. . Publix calculates this metric monthly and reported to vendors. . Why Do Publix Vendor Guidelines Matter? . The reason for Publix’s program is protection against costly out-of-stocks.

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Stringent Reporting Regulations Require Data Integrity

Logistics Viewpoints

As regulations across the globe strengthen, the pressure to collect, report, and organize emission-related metrics has never been higher. The Corporate Sustainability Directive will also require companies to report on materiality conceptual guidelines, double materiality, impact materiality, and financial materiality.

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Metrics and Issues to Consider in SQM (Supplier Quality Management) By 5 Big Industries

GlobalTranz

In the first post our long tme guest blogger, Chuck Intrieri of The Lean Supply Chai n, gave us 5 core metrics to evaluate supplier performance using supplier quality management and a 4 step process to execute. Review of SQM Metrics and Issues Across 5 Core Industries. #1: Trend Metrics Collected per Site. Medical Devices.

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Supplier Quality Management: What it is, 5 Key Metrics to Know & a 4 Step Supplier Evaluation Process

GlobalTranz

The next posts in the series will break down metrics and issues to consider in SQM by industry and conclude with a case study on the application of SQM. 5 Key Metrics to Use for Scoring Supplier Quality Management (From LNS Research ). The definition of this metric is similar to the way it sounds. Cost of quality.

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Communicating the Value of Sustainable Last-Mile Logistics Initiatives: Navigating the ROI Ambiguity

Locus

Some of the common challenges faced by businesses include: No set guidelines or standardized set of metrics: At the moment, there are no set guidelines or standardized metrics for measuring the ROI of sustainability in last-mile delivery.

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Supply Chain Metrics: Make Sure They Are Aligned with Your Strategy!

Supply Chain View from the Field

Many people are talking about Key Performance Indicators, Metrics, Analytics, and other indicators of performance. The importance of selecting the right metrics or “measures” as I prefer to call them, is critical as we all know that metrics drive behaviors. Step 2 – Develop Metrics and Data Sources.