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Aligning Supply Chain Metrics to Improve Value

Supply Chain Shaman

In follow-up qualitative interviews, one of the largest issues with organizational alignment was metric definition and a clear definition of supply chain excellence. In my post Mea Culpa, I reference my work with the Gartner Supply Chain Hierarchy of Metrics. Error is error, but is it the most important metric?

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Preparing to Run Supply Chains at the End of the Second Global Economy

Supply Chain Shaman

Supply chain leaders were slow to adopt advances in Big Data Analytics. In parallel, PE/venture capitalists purchased/consolidated network solutions, slashing R&D and delaying investment, reducing industry capabilities. – The Myopic Focus on Cost Reduces Effectiveness. – Technology Evolution Outpaced Adoption.

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Self-Checkout Turns Customers into Employees and Employees into Security Guards

Enterra Insights

They were introduced to the public in July 1986; the first machine, produced by CheckRobot, was installed in a Kroger store near Atlanta, Georgia.” The checkout kiosks bleat and flash when you fail to set a purchase down in the right spot. Despite the cost to install them, many retailers are reversing course on the tech.

Security 246
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Five Predictions (About Prediction) that Every Procurement Professional Should Consider

Supply Chain View from the Field

I am speaking at the Zycus Horizons conference this week, being held at the Reynolds Plantation in Georgia. As part of the conference, I’m delivering a talk on five predictions that every procurement professional should consider. Prediction 1 – Spend Analytics Will Become More Predictive (Not Backward Looking).

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This Week in Logistics News (February 19 – 25)

Logistics Viewpoints

The potential supply chain impacts of this conflict dwarf any other supply chain news that might be reported. Oil, gas, steel and metal products account for other everyday items purchased from the two countries.” In terms of trade, these are not critical, single-sourced Tier 1 inputs needed in manufacturing. Oil Prices Jump.

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5 Best Logistics Books to Keep Within Reach

Supply Chain Opz

Then, we use these criteria to rank the books, - Practicality: we look closely at how each book can provide basic concepts and strategies of the "Integrated Logistics Functions", namely, customer service, purchasing, production planning, warehousing, and transportation in a clear and concise manner. The links below are paid links.

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The Importance of Customer Experience

OptiProERP

Analysts are joining in: A Walker study reported that customer experience will overtake price and product as the key brand differentiator by the end of 2020. Source: PwC Report, Experience is Everything: Get it Right. How does ERP promote top-notch customer experiences? Customer Story.