Remove Eliminating Excel in Purchasing Remove Sourcing Remove Webinar
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6 Customer Service Examples To Maximize Customer Loyalty

ToolsGroup

Several factors contribute to customer loyalty, but providing excellent customer service—and a top-notch experience–is one of the most important in driving retention. 6 Examples of Excellent Customer Experiences. Image source: National Retail Association. Image source: Twitter. Image source: Ikea.

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Changing Mental Models

Supply Chain Shaman

We finished our report on the maturation of hospital supply chains , and I have put the finishing touches on the Healthcare Supply Chain Index for this Thursday’s webinar. In the last five years, while the physician is still important, the buying decisions transitioned from the supplier to the care provider.

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Achieving Healthcare Transformation, Powered by Supply Chain

ivalua

Buying supplies, equipment, low preference items and the latest innovations to support high-value care delivery is expensive and while it’s not an area where you want to skimp, there are certainly ways to reduce these expenses without impacting quality of care. The Path to Supply Chain Excellence. Watch a BSW webinar here.

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Like A Green Lump of Clay….

Supply Chain Shaman

As I picked it up , I saw a twitter alert welcoming people to the APICS webinar with @lcecere on Agility that afternoon. As we went live with the webinar, I laughed. In this blog post, I publically answer the questions from the webinar. In the supply chain, variability and volatility come from many sources.

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Parts Are Not Parts

Supply Chain Shaman

A slight change within a function–in sourcing or manufacturing, or along the chain–can greatly impact the outcomes of cost, customer service, or working capital. Bonuses and incentives align with functions and are often counter productive to driving supply chain excellence. Let’s take a closer look at sourcing.

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The Coffee Pot Conversation That Will Not Happen

Supply Chain Shaman

Gartner purchased the firm in 2010.) Driving Improvements in Supply Chain Excellence. He felt strongly that supply chain leaders knew how to drive supply chain excellence and needed a forum– or maybe two or three depending on the business model– to help them network and refine their approaches. I disagreed.

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Misnomer

Supply Chain Shaman

This team is not buying the message. The team was organized around the functional silos of source, make and deliver. So much so, that three years ago, I founded a research company to focus on understanding supply chain excellence. On Thursday at 11:00 EST, we are hosting our webinar on the Race for Supply Chain 2020.