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6 Customer Service Examples To Maximize Customer Loyalty

ToolsGroup

Several factors contribute to customer loyalty, but providing excellent customer service—and a top-notch experience–is one of the most important in driving retention. The best loyalty programs add significant value for customers and retailers alike, as revealed in this video. 6 Examples of Excellent Customer Experiences.

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Optimizing Supply Chain Transparency with Digital Product Passports

Logistics Viewpoints

These passports document all aspects of the life cycle – from the sourcing of raw materials to final disposal or recycling. Information must be collected at each stage of a product’s life, including material sourcing, energy use, and environmental impact. What Components Comprise a Digital Product Passport?

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The Future of Marketing After Covid!

Supply Chain Game Changer

Other than the purchasing power, Covid has also shifted our buying behaviors, turning upside down what used to be typical when purchasing goods. Besides being excellent venues for chit-chats, social media networks will be the primary places to do shopping. Locally-sourced products will become viral.

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Lifting The Gray Curtain

Supply Chain Shaman

As Allyson presented her story of working for multiple consumer products companies, with very advanced technologies (demand sensing, advanced automation of forecasting, data lakes and descriptive analytics), she spoke of why at the end of the day, the most important technology that she uses is Excel. The question is, “Why?

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Why 2021 Will Be A Breakout Year For Sustainable Manufacturing

IQMS

Bottom Line : In 2021 and beyond, customers are voting with their dollars for the manufacturers who excel at sustainable manufacturing and make a positive contribution to the environment, dominating B2B supply chains and B2C purchasing decisions. of all North American manufacturers have a sustainability policy in place, and 8.3%

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Equipping the Future: OCM’s Role in Closing Supply Chain Skills Gaps

Bristlecone

Studies show that 70% of digital transformation initiatives fail primarily due to insufficient management support and employee buy-in. 5 Effective Communication : Clear, consistent messaging about the benefits of digital transformation is critical for employee buy-in. Effective OCM reduces this risk.

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2022 Ivalua NOW Paris Recap!

ivalua

Below, we’ve summarized Day 1 and Day 2, but stay tuned for video recaps and more photos from Paris! Leader Forrester CLM for Buy-Side Contract Suites, Q4 2021. Aurélie LUCAS tasked JB to provide sustainable, locally sourced #loveprocurement t-shirt, delivered on stage via an environmentally friendly bike delivery!