Remove Eliminating Excel in Purchasing Remove Research Remove Sourcing
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Aligning Supply Chain Metrics to Improve Value

Supply Chain Shaman

When I started this research project, I was busy. One of my lessons learned in completing survey-based research over the past twelve years, is that projects are full of surprises. To manage continuous improvement, companies need a clear definition of excellence and organizational alignment to that goal. What Drives Value?

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The State of Home Delivery: Plenty of Room for Improvement

Logistics Viewpoints

The results of the research are a good news, bad news story. On one hand, consumers expect to increase their online purchases post-pandemic. Consumers are planning to buy more, but only a fraction cite improved home delivery performance. Figure 1: Top Reasons for Increased Online Purchase and Home Delivery.

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Organizational Alignment: Overlooked, but So Important.

Supply Chain Shaman

” Followed by “How are you organized, and what defines functional excellence? And, how do you tie functional excellence to corporate value?” Companies became less clear on the definition of supply chain excellence and how to implement decision support technologies. This gap grew over the last decade.

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Uh-Oh! Insights On How P&G Failed And What This Means For You

Supply Chain Shaman

Supply chain excellence is easier to say than to explain. In this area of research, I find that companies are like dogs chasing cars. Keith led the work to move P&G from a regional to a global manufacturer opening up the Warsaw center of planning excellence and outsourcing IT to HP. The reason? Discontinued in 2011.

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How Can You Improve Value in Your Supply Chain?

Supply Chain Shaman

I observe that organizations are unclear on outcomes and the definition of supply chain excellence. The history of this research effort with Georgia Tech ISYE uses Y-Chart data. The data outcome is open source and can be used to improve project outcomes. Supply chain excellence should be about driving value. The reason?

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Thoughts. Selecting Supply Chain Software

Supply Chain Shaman

In 2012, when I started Supply Chain Insights , I believed that I could revolutionize the purchase of supply chain planning solutions by initiating a rating and review process across trading partners. Buying supply chain planning software is hard. Windshield time is a wonderful time to catch up with friends and do research.

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6 Customer Service Examples To Maximize Customer Loyalty

ToolsGroup

Several factors contribute to customer loyalty, but providing excellent customer service—and a top-notch experience–is one of the most important in driving retention. 6 Examples of Excellent Customer Experiences. Image source: National Retail Association. Image source: Twitter. Image source: Ikea.