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Say Customer Service and Mean It

Supply Chain Shaman

Many of my clients talk about a customer-centric supply chain but rely on useless metrics from an annual survey or a net promoter score. Foundational to supply chain excellence is the reliability of delivery, quality, and service. The Sleep Number Story of Supply Chain Excellence. Brine continued, “There is a role for ERP.

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The Impending Ocean Carrier War on Last Mile Fulfillment

Freightos

More on Maersk’s transition to an end-to-end provider can be found in this 2020 report. Even closer to end customers, in August, Maersk acquired Visible SCM, a Utah-based B2B/B2C company, which handles over 200,000 orders a day across nine fulfillment centers, as well as a European counterpart. This isn’t just about purchasing power.

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Top 12 New Logistics Startup Companies Making Noise

ShipBob

Think about your most recent purchase. This sequence of events involves many moving parts, including purchasing, packaging, shipping, and transporting materials to distributors to sell to the end customer. Brands can connect products, sales channels, warehouses, workflows, reports, and more. Venture Funding: $25M U.S.