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L’Oréal: A Case Study in Supply Chain Excellence

Supply Chain Shaman

Note that the company is at the industry average on growth, but outperforming the average on operating margin, inventory turns, return on invested capital, market cap, price to tangible book. L’Oréal’s global strategy embraces globalization with a keen focus on the customer. Defining the Strategy of Operations 4.0.

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Is it too Early For 2022 Predictions?

Logistics Viewpoints

There will be little relief in 2022 unless the factors driving the increased import volumes—a strong economy and the fundamental shift in consumer behavior to purchase more goods and less services—change. Near or re-shoring sourcing strategies will be evaluated to “shorten” supply chains and gain greater control of supply chain performance.

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Realizing the Value of Supply Chain Optimization for Tire Manufacturing

DELMIA Quintiq

From raw material procurement to final product sales, these supply chains’ ability to minimize inventory through product life cycle controls and facilitate prompt product supply is every bit as important as product differentiation strategies. To achieve this, having the right planning solution is crucial.

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Supply Chain Performance Declined In the Last Decade. The Question is Why?

Supply Chain Shaman

The myopic focus on IT standardization resulted in the purchase of technology, but not value delivery. The singular focus to implement and shorten cycles for the “go-live date” reduced the focus to test and learn and build core competence. The last decade is a testimonial that functional excellence does not drive value.

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6 Customer Service Examples To Maximize Customer Loyalty

ToolsGroup

There are plenty of other businesses ready to compete on price and service. Several factors contribute to customer loyalty, but providing excellent customer service—and a top-notch experience–is one of the most important in driving retention. 6 Examples of Excellent Customer Experiences. Competition is intense.

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Is A Customer-Centric Strategy the Same as Demand-Driven? Outside-In?

Supply Chain Shaman

The client leaned across the table and asked, “Is a customer-centric supply chain strategy the same as a demand-driven supply chain strategy?” Drawing from the Whiteboard: Building Customer-Centric Supply Chain Strategies. The focus is on channel data: price; inventory positions; and policies.

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Aligning Supply Chain Metrics to Improve Value

Supply Chain Shaman

In follow-up qualitative interviews, one of the largest issues with organizational alignment was metric definition and a clear definition of supply chain excellence. To manage continuous improvement, companies need a clear definition of excellence and organizational alignment to that goal. They do not excel in planning or forecasting.