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“Currently, the biggest challenge for supply chain managers is…” Keeping up with consumers and their buying behaviors. David Millington @nextlevelpurch David Millington, MSc.QSM, NPDP, SPSM3®, is Director of Education at Next Level Purchasing Association.
Many of my clients talk about a customer-centric supply chain but rely on useless metrics from an annual survey or a net promoter score. Foundational to supply chain excellence is the reliability of delivery, quality, and service. The Sleep Number Story of Supply Chain Excellence.
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