Remove Eliminating Excel in Purchasing Remove Information Remove Sourcing
article thumbnail

Organizational Alignment: Overlooked, but So Important.

Supply Chain Shaman

” Followed by “How are you organized, and what defines functional excellence? And, how do you tie functional excellence to corporate value?” Companies became less clear on the definition of supply chain excellence and how to implement decision support technologies. This gap grew over the last decade.

article thumbnail

6 Customer Service Examples To Maximize Customer Loyalty

ToolsGroup

Several factors contribute to customer loyalty, but providing excellent customer service—and a top-notch experience–is one of the most important in driving retention. 6 Examples of Excellent Customer Experiences. Image source: National Retail Association. Image source: Twitter. Image source: Ikea.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Altering the When, How and Why of Supplier Information Management

ivalua

Supplier information is typically viewed by procurement organizations as one of two things. It is either a data input, such as what we gather and use in spend analysis, or it is a process by-product, such as the information we gather from prospective suppliers during strategic sourcing. When: Moving the Point of Data Collection.

article thumbnail

Rockwell Automation: A Case Study in Supply Chain Excellence

Supply Chain Shaman

In his role, Ernest owns strategic sourcing, materials planning, customer care, and logistics operations globally. Rockwell Automation is the world’s largest company dedicated to industrial automation and information. However, localized sourcing shortened leadtimes and improve responsiveness.

article thumbnail

The Fallacy of the Self-driving Supply Chain

Supply Chain Shaman

So, I smile, catch my dinner partner’s eye and ask, “In our prior conversations, you mentioned the lack of clarity on the definition of supply chain excellence in your current deployments and how this is a barrier to implementing supply chain planning properly. Confirmation bias. Supply Chain Reporting Structures.

article thumbnail

Optimizing Supply Chain Transparency with Digital Product Passports

Logistics Viewpoints

These passports document all aspects of the life cycle – from the sourcing of raw materials to final disposal or recycling. Information must be collected at each stage of a product’s life, including material sourcing, energy use, and environmental impact. Data Collection Accurate data is critical to the success of any DPP.

article thumbnail

Making The Case for Value Network Enablement

Supply Chain Shaman

My definition of a network is the bi-directional information exchange of manufacturing, procurement, quality, and transportation signals across multiple tiers of trading partners in a many-to-many trading partner information exchange with minimal latency. Time to Get Information Solving the problem is complex.