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Thoughts. Selecting Supply Chain Software

Supply Chain Shaman

I find that most companies’ understanding of supply chain planning is immature, and that next week, at the Gartner Supply Chain Summit in Orlando, that many will don their Mickey ears to discuss what I consider outdated supply chain planning models. How can I improve the process of software selection?

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How Do We Stop Buying Planning Software the Wrong Way?

Supply Chain Shaman

The Process of Software Selection. I am constantly amazed that business leaders can engage with technologists month after month (often over eight and sometimes over a year) to select a supply chain planning system and then call me to ask for help on the decision. How do you define excellence in planning? My struggle?

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Do Digital Your Way. Sidestep the Supply Chain Conquistadors

Supply Chain Shaman

In a recent research project, we found that 2/3 of companies had a digital supply chain transformation strategy; however, those that were evolving their strategy performed better during the early months of the pandemic than those that were “clear” on the project plan for a digital transformation. Supply Chain 4.0.

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Supply Chain Leaders Rearranging Deck Chairs? Yes, I Think So.

Supply Chain Shaman

Excellent firms don’t believe in excellence – only in constant improvement and constant change. After finishing the Supply Chains to Admire report and the Youtube series (to be released this week), this is my feeling. What Is Supply Chain Excellence? Tom Peters. How do you define value?”

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6 Customer Service Examples To Maximize Customer Loyalty

ToolsGroup

Several factors contribute to customer loyalty, but providing excellent customer service—and a top-notch experience–is one of the most important in driving retention. Here’s a look at six customer experience examples to help you maximize long-term customer loyalty. 6 Examples of Excellent Customer Experiences.

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Supply Chain Performance Declined In the Last Decade. The Question is Why?

Supply Chain Shaman

We stubbed our toe in supply chain management at the beginning of the decade. Facing The Issues of Supply Chain Performance. As I work through this year’s Supply Chains to Admire , I cannot help but shake my head. The black veil of the pandemic is a supply chain wake-up call to build better.

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Ultimate Guide To Technologies That Are Transforming Supply Chains

The Logistics & Supply Chain Management Society

Technology can have a significant impact on supply chains, but supply chain digitization still lags behind digitization of other areas of business across many industries. Still, there are several technologies that are transforming supply chains for the organizations that adopt them.