Remove Eliminating Excel in Purchasing Remove Examples Remove Sourcing
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6 Customer Service Examples To Maximize Customer Loyalty

ToolsGroup

Several factors contribute to customer loyalty, but providing excellent customer service—and a top-notch experience–is one of the most important in driving retention. Here’s a look at six customer experience examples to help you maximize long-term customer loyalty. 6 Examples of Excellent Customer Experiences.

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Patterns Tell the Story of Supply Chain Excellence

Supply Chain Shaman

We purchase data from Y charts. (A This data source synchronizes corporate reporting across global markets while tracking restatements, name changes, and currency shifts.) As an aside, I do not think that Lenovo is an example of a supply chain excellence. For the past decade, I have been studying these patterns.

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Why Digitalizing Sourcing is a Must for Supply Chain Resilience

Logistics Viewpoints

The key to this lies with sourcing. Before diving further, let us define what sourcing is. Sourcing is the practice of finding and selecting suppliers for a range of services (e.g., Traditional sourcing practices tend to be highly manual and are fraught with latencies and inefficiencies. Digitalizing sourcing (i.e.,

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Thoughts. Selecting Supply Chain Software

Supply Chain Shaman

In 2012, when I started Supply Chain Insights , I believed that I could revolutionize the purchase of supply chain planning solutions by initiating a rating and review process across trading partners. Buying supply chain planning software is hard. How are people buying software? Here I share how to challenge the status quo.

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Uh-Oh! Insights On How P&G Failed And What This Means For You

Supply Chain Shaman

Supply chain excellence is easier to say than to explain. Let’s take P&G as an example. Keith led the work to move P&G from a regional to a global manufacturer opening up the Warsaw center of planning excellence and outsourcing IT to HP. Supply chain excellence was largely defined as manufacturing excellence.

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Aligning Supply Chain Metrics to Improve Value

Supply Chain Shaman

In follow-up qualitative interviews, one of the largest issues with organizational alignment was metric definition and a clear definition of supply chain excellence. For example, a cost improvement in one function could raise the costs in another. They do not excel in planning or forecasting. What Drives Value?

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Is it too Early For 2022 Predictions?

Logistics Viewpoints

There will be little relief in 2022 unless the factors driving the increased import volumes—a strong economy and the fundamental shift in consumer behavior to purchase more goods and less services—change. Near or re-shoring sourcing strategies will be evaluated to “shorten” supply chains and gain greater control of supply chain performance.