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In both the physical and online retail space, customer experience is crucial for fostering good will and repeat business. Customer experience expert Sven Esser ( @SvenEsser ) explains, “The objective of enabling a positive customer experience is to increase customer loyalty and satisfaction, which can help generate sustainable growth.”[1] What is often overlooked in the pursuit of better customer experiences is how those experiences can be affected by supply chain operations.
By Diego Barilla (pictured). Chief Platform Officer, Globality. The post Three ways technology is shaping our new world of work appeared first on IT Supply Chain.
Supply chain disruptions have brought about an age of innovation. From a transportation standpoint, this has included major technological advancements. Last week, I gave the keynote presentation at the Dangerous Goods Symposium , sponsored by LabelMaster and the DG Exchange. In my presentation, I highlighted five key transportation trends that are changing supply chains from a technology standpoint.
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Nathan Strang and Joe Lynch discuss the challenging shipping environment and why shippers need an ocean freight survival guide. Nathan is the Director of Ocean Trade Lane Management at Flexport , the operating system for global trade. About Nathan Strang. Nathan Strang is the Director of Ocean Trade Lane Management at Flexport where he actively fights global logistics chaos.
Nathan Strang and Joe Lynch discuss the challenging shipping environment and why shippers need an ocean freight survival guide. Nathan is the Director of Ocean Trade Lane Management at Flexport , the operating system for global trade. About Nathan Strang. Nathan Strang is the Director of Ocean Trade Lane Management at Flexport where he actively fights global logistics chaos.
Logistics tech in 2022 has been unavoidably shaped by the two years that preceded it. The low rates that triggered Hanjin’s bankruptcy in 2017 quickly became a thing of the past, as surging demand, congestion, and a litany of global shipping catastrophes pushed ocean freight rates into the stratosphere. Uncertainty became the byword. Freight professionals – whether at freight forwarders, BCOs or carriers – were left wondering what tomorrow would bring.
Since the earliest days of the Digital Age, business consultants have been encouraging client companies to transform into digital enterprises. Tech journalist Zach Cooper insists, “Whatever a company’s vision for the future, it must include digital transformation in order to grow.”[1] The fact that pundits are still encouraging companies to undergo digital transformation is a bit surprising considering the fact that the Digital Age can be traced back to the 1980s.
A family-owned American dairy producer was staring down production stoppages and a sales shortfall. Supply disruptions threatened their supply of key food-grade barrier packing films. Chainalytics’ packaging optimization team led efforts to mitigate risks, finding and validating alternative materials for emergency use. You can’t avoid shortages 100 percent of the time The fact is that … The post Mitigating Risk by Building Sourcing Resilience </br>for a Leading American Dairy Brand
In the past few decades, an increasing number of organizations have adopted environmental, social and governance ( ESG ) initiatives to help heal the planet as well as to make cost and efficiency improvements in their supply chain and procurement operations. In the process, these enterprises have adopted policies to reduce greenhouse gas emissions or even become net-zero emitters.
Savvy B2B marketers know that a great account-based marketing (ABM) strategy leads to higher ROI and sustainable growth. In this guide, we’ll cover: What makes for a successful ABM strategy? What are the key elements and capabilities of ABM that can make a real difference? How is AI changing workflows and driving functionality? This Martech Intelligence Report on Enterprise Account-Based Marketing examines the state of ABM in 2024 and what to consider when implementing ABM software.
The Infrastructure Investment and Jobs Act that was signed into law in the US last year includes funding for setting up an apprenticeship pilot program for commercial driver’s license holders under the age of 21 to operate in interstate commerce. Last December, we asked members of our Indago supply chain research community — who are. Read more Lowering the Minimum Age of Interstate Truck Drivers to 18.
Brittany Traylor and Joe Lynch discuss the TraylorTranspo story. Brittany is the CEO of TraylorTranspo LLC , an asset light brokerage that specializes in power-only moves, which typically means the carrier provides the tractor and the shipper provides the trailer. About Brittany Traylor. Brittany Traylor is the Founder and CEO of TraylorTranspo, an asset-based freight brokerage that streamlines the logistics function and delivers a superior customer experience using consumer-grade freight tech (
Cloud computing has spurred a revolution in private and business applications over the past decade. Today, data and software programs can be saved or run in any data processing center in the world. Everything is operated via the internet, completely independent of the location or device. Cloud computing has made installation, administration, and updates significantly easier and has thereby laid the foundation for Software as a Service (SaaS).
Fulfillment is no longer just about getting products from point A to point B – it's about crafting seamless, scalable, customer first experiences. Flexible fulfillment strategies are more important than ever for those aiming to stay ahead and build resilience as retail enters a new era in 2025. Learn how to optimize fulfillment processes, tackle complex, multi-vendor orders, and create seamless customer experiences – from white-glove delivery for high-value items to quick-ship solutions for ever
Ryan Schreiber and Joe Lynch discuss 3 freight trends to watch. Ryan is the Vice President, Industry and Growth at Metafora , previously “CarrierDirect”, which is the leading business consulting and software development firm that exclusively serves the Transportation, Logistics and Supply Chain space. About Ryan Schreiber. Ryan Schreiber is the Vice President, Industry and Growth, at Metafora in Chicago.
So, here we are, a little past the halfway mark of 2022, and we’re still dealing with a lot of risk and uncertainty in the world of supply chain management. And if you’re an importer or exporter moving goods via ocean carriers and ports around the world, it’s safe to say that every day is. Read more [Video] International Supply Chain Trends and Challenges.
Why do we build logistics models? This is obviously a rhetorical question. But I ask it because modeling often takes a detour into the land of debilitating detail. And by debilitating, I mean an enormous analytical time sink — think months. I am often asking clients whether they wish to: A) Model the precise general ledger costs for logistics? or. B) Make a well-researched decision?
The Supplier Relationship Management Playbook is your guide to building effective supplier partnerships that drive supply chain excellence. This playbook equips supply chain professionals with strategies for managing compliance, tracking performance, and fostering collaboration to reduce supply chain risks. Inside, you’ll find: Strategies for Compliance: Best practices to help meet regulatory standards.
With 30% of respondents indicating their organizations are suffering from an inability to assess risk across suppliers, many are investing in new strategies to minimize the frequency and impact of disruption. 14th September, Redwood City, CA – Research from Ivalua, a leading global spend management cloud provider , has revealed that almost two-thirds (64%) of surveyed procurement decision-makers say their organizations ensuring supply continuity has increased in priority since the pandemic, with
Featured: The Women Achiever Magazine, August 2022 Issue According to a recent Forbes article, organizations with women holding at least 30% of leadership roles are 1.4 times more likely to have sustained, profitable growth. Jen Holtvluwer serves as Chief Marketing Officer (CMO), Shauna Coleman as Chief Human Resource Office (CHRO), and Stephanie Richelieu Stagger, is […].
What do you do when you’re cycling at 20 mph and a bee flies into your helmet? I never considered that question before, but at mile 38 at last Saturday’s JDRF Saratoga Springs Ride, that’s exactly what happened to me. The answer is that there is very little you can do but curse, panic, fumble. Read more Above the Fold: Supply Chain Logistics News (September 16, 2022).
Back in the era of general stores, decisions about which products were available to consumers were primarily made by store owners. As retail journalist Daphne Howland ( @daphnehowland ) observes, “Once upon a time, consumer products like soap, sugar and soft goods were found in bins and shelves in general stores, measured out in small quantities by amenable shopkeepers.”[1] Since stores were small and shelf space limited, consumer product choice was basically a take-it-or-leave-it sc
Tariffs will have a major impact on your supply chain, margins, and operations. Drawing on our work with global companies across manufacturing, automotive, pharmaceuticals, semiconductors, software, technology, financial services, and a range of service industries, we outline the key strategic and tactical actions companies are taking to navigate this period of heightened uncertainty.
By Lynn Torrel (pictured). Chief Procurement & Supply Chain Officer, Flex. The post Building trust in your supply chain appeared first on IT Supply Chain.
Subscribe Here! Email Address. Subscribe to Supply Chain Game Changer. How a Collaborative Network Will Change the Construction World! Construction projects are among the largest projects anyone can ever get involved with. They require all the personnel involved in the projects to possess the right construction and management skills as well as the proper use of the right resources, like construction management applications.
“Hey, have you heard about supply chains?”. It wasn’t that long ago that this seemingly innocent question was not part of the mainstream culture and everyday discussions. Supply chain or more specifically shortcomings in our supply chain impacts us all every day in so many ways. Whether it’s my hopeless search for Wildberry Pop Tarts, a replacement for my range cooktop or even the still considerable struggles in the purchase of a new automobile, supply chain issues have become a repeatable
Over the last two years, there’s been a 76 percent increase in AI adoption across sales organizations. The reason for its rise? AI increases teams’ productivity by predicting and automating actions that require manual effort. In other words, the research that takes reps hours, AI can do in seconds. For sales teams, AI opens up a world of new possibilities, including automating outreach, identifying best-fit buyers, and keeping CRMs flush with fresh data.
Whatever the business — from fast-moving consumer goods to pharmaceuticals or automotive — the success of any enterprise is the result of its vertical market expertise.
Subscribe Here! Email Address. Subscribe to Supply Chain Game Changer. Lessons from Bad Bosses! We believe that you can learn something from everyone. That doesn’t mean everything you learn is positive, as we’ve discussed in our article on Lessons from Bad Bosses. But here we did want to accentuate the positive and discuss lessons learned from Good Bosses!
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