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Its no secret that product returns are one of the biggest challenges facing the worlds retailers especially retailers of fashion apparel. Clothing trends and product seasons come and go with increasing speed today. That means fashion retailers must get returned products back in stores, or back into online inventories, as quickly as possible to capture the fleeting resale opportunity.
When you talk to companies that have implemented enterprise or supply chain applications, executives will usually admit that they have under-invested in training and preparing users to use the new technology. People issues are always challenging. But change management is significantly more difficult when the technology deployed is used not just internally, but also by key trading partners.
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