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Service with a smile? Do FMCG companies delude themselves on Customer Service (CS) performance? I think some companies are guilty of this but may or may not know it is happening! Whatever service related Key Performance Indicator (KPI) you measure, the objective is to see how you are performing both internally and at a retailer or outlet level and importantly, against peers.
Eddie Capel, CEO of Manhattan Associates Yesterday, Manhattan Associates Inc. (NASDAQ: MANH) reported annual revenue of $1.042 billion, up from $929 million last year. This represents year-over-year growth of 12.1%. Manhattan joins a select group of supply chain software suppliers generating over $1 billion in annual revenue. Manhattan Associates is a leader in two markets, warehouse management systems and omnichannel systems.
Supply chain reports offer a comprehensive view of your entire supply chain operation. They are powerful tools for businesses to identify areas for improvement, optimize processes, and gain a competitive edge. What are Supply Chain Reports? Supply chain reports are data-driven documents that provide key metrics and insights into various aspects of your supply chain, including: Inventory Levels Tracking stock levels in real-time to ensure adequate inventory to meet demand while minimizing holding
Savvy B2B marketers know that a great account-based marketing (ABM) strategy leads to higher ROI and sustainable growth. In this guide, we’ll cover: What makes for a successful ABM strategy? What are the key elements and capabilities of ABM that can make a real difference? How is AI changing workflows and driving functionality? This Martech Intelligence Report on Enterprise Account-Based Marketing examines the state of ABM in 2024 and what to consider when implementing ABM software.
By Mike Bronson (pictured) Content Writer The post Should You Choose a Fixed or Floating Mortgage? 6 Key Factors to Consider appeared first on IT Supply Chain.
By Jo Bradley (pictured) Business Development Manager, Sparck Technologies The post No more cheap labour its time to pack smarter appeared first on IT Supply Chain.
Businesses rely on their plant and capital equipment to be in good working order for effective and continuous operations. Since equipment downtime causes lost production and a potential loss in revenue, then business managers will look for strategies that will minimise that downtime. These strategies will often rely to some extent on the availability of spare parts.
For years, you and your team have fought an uphill battle. Supply disruptions. Cost pressures. ESG compliance. You name it, and you’ve had to navigate it. In 2025, many challenges will persist, but procurement and supply chain teams have a powerful tool with rapidly advancing capabilities to tackle them — artificial intelligence (AI). The GEP Outlook 2025 report examines the disruptive transformation AI is driving in procurement and supply chains, alongside other key trends and the macroeconomic
Commercial aircraft producer Boeing has formally reported Q4 and full year 2024 financial performance. Along with the ongoing complex set of challenges with the plane makers commercial aircraft business, the 2024 financial performance further points to the defense and space segment experiencing added financial headwinds. Pre-Warning Last week, the aircraft producer made an effort to warn investors that the companys performance would not meet expectations and that helped to buffer this weeks fina
By Ian Summers (pictured) Content Writer The post Unlocking the Full Potential of Your Martech Stack With a Consultants Expertise appeared first on IT Supply Chain.
Aircraft engine designer and supplier GE Aerospace posted both Q4 quarterly and full year 2024 performance that more than exceeded both investor and Wall Street expectations. However, there are indications to parallels that have dogged the commercial aircraft industry. We have posted this commentary specifically as a side panel to our prior commentary relative to Boeings 2024 financial performance and ongoing challenges.
Over the last two years, there’s been a 76 percent increase in AI adoption across sales organizations. The reason for its rise? AI increases teams’ productivity by predicting and automating actions that require manual effort. In other words, the research that takes reps hours, AI can do in seconds. For sales teams, AI opens up a world of new possibilities, including automating outreach, identifying best-fit buyers, and keeping CRMs flush with fresh data.
You’ll hear a lot of terms when people talk about sourcing goods for their supply chain. Three of the most common are outsourcing, global sourcing and offshoring. To the uninformed, these may all sound like they’re the same thing, but although they do have commonalities, they’re not. You can think of these at three different strategies.
Supply chain management is a constant juggling act. It must balance overall inventory, local availability, and variations in demand. If managing these factors is already a challenge for new products, then spare parts represent the perfect storm. Maintenance programs and quantities may be designed into a product life cycle. However, they are not always followed.
The very conditions that allow U.S. egg farmers to pump out tens of billions of eggs a year are also what make flocks so susceptible to disease in the first place.
Fulfillment is no longer just about getting products from point A to point B – it's about crafting seamless, scalable, customer first experiences. Flexible fulfillment strategies are more important than ever for those aiming to stay ahead and build resilience as retail enters a new era in 2025. Learn how to optimize fulfillment processes, tackle complex, multi-vendor orders, and create seamless customer experiences – from white-glove delivery for high-value items to quick-ship solutions for ever
Etail Logistics, also known as e-commerce logistics , is the complete process of storing, moving, and delivering products sold through online retail channels. It’s fundamentally different from traditional retail logistics because it handles individual customer orders rather than bulk shipments to stores. What are the key features of Etail Logistics?
B2C fulfillment is the complete process of receiving, processing, and delivering online orders directly to consumers. Here’s the practical reality of how it works in today’s market: The core process starts with inventory receiving – products arrive from manufacturers or suppliers and need quick processing into warehouse storage locations.
Spirit filed for Chapter 11 protection in November 2024, after its business deteriorated in the wake of a failed bid to buy the airline by rival JetBlue.
Modern go-to-market teams know it takes more than one email to break through the noise. Multiple touchpoints means more ways to get your pitch right — and, potentially, more ways to be wrong. The good news? Once you know how to write compelling, one-off emails to entice prospective customers, you can easily do the same across a short sequence of emails.
B2C logistics refers to the entire process of moving products from businesses directly to individual consumers. It’s become increasingly complex with the rise of B2Cfulfillment and changing consumer expectations around delivery speed. Elements of B2C Logistics The core components of B2C logistics include: Warehouse Management : This involves storing products, managing inventory levels, and organising items for quick picking and packing.
As older fleet managers and planners retire, the new generation replacing them is turning to digital solutions to navigate an increasingly complex market environment.
Watch the on-demand recording of this Onshape-Arena Connection demonstration to learn how Arena PLM customers benefit from implementing Onshape CAD and PDM.
The Supplier Relationship Management Playbook is your guide to building effective supplier partnerships that drive supply chain excellence. This playbook equips supply chain professionals with strategies for managing compliance, tracking performance, and fostering collaboration to reduce supply chain risks. Inside, you’ll find: Strategies for Compliance: Best practices to help meet regulatory standards.
Panama President Jos Ral Mulino says the canal "is and will remain Panama's," while denying the allegation that any foreign nation is interfering with its day-to-day operations.
Effective CPG production planning is critical for achieving operational efficiency, meeting customer demands, and maintaining optimal inventory levels. The Consumer Packaged Goods (CPG) industry is highly dynamic and faces unique complexities that make robust production planning systems essential for maximizing effectiveness. Key Challenges in CPG Production Planning From managing high-volume, low-margin products to navigating demand … Continue reading "Top 6 Must-have Capabilities for Aut
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