Remove Customer Service Remove Sourcing Remove Supply Chain Software
article thumbnail

Safety Stock – Mastering Demand and Supply Chain Planning

ToolsGroup

Safety Stock: Navigating Supply Chain Volatility Through Strategic Inventory Planning Demand volatility represents a critical challenge for supply chain executives today, with safety stock emerging as a key strategic tool to mitigate market uncertainties.

article thumbnail

Decentralizing Supply Chains: How Regional Models Drive Resilience and Flexibility

Logistics Viewpoints

Global supply chains have been tested repeatedly by a series of disruptive events, including the COVID-19 pandemic, U.S.-China Companies that previously prioritized cost-cutting and centralized sourcing quickly found themselves exposed to serious production and distribution risks. China trade disputes, and natural disasters.

Modeling 162
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Robotic Process Automation in Supply Chain

Logistics Viewpoints

Robotic Process Automation (RPA) refers to process automation that combines process steps with decision models or business rules with little to no human oversight. APQC conducts research on supply chain and logistics to help organizations assess the performance of their own processes and functions compared to their peers.

article thumbnail

6 Customer Service Examples To Maximize Customer Loyalty

ToolsGroup

There are plenty of other businesses ready to compete on price and service. What can you do to make sure your customers stay with you? Several factors contribute to customer loyalty, but providing excellent customer service—and a top-notch experience–is one of the most important in driving retention.

article thumbnail

Optimizing Supply Chains Has Never Been More Important

Enterra Insights

For the past few years, the news has been filled with stories about supply chain disruptions, supply chain fragility, and the need for supply chain resilience. A term once prominent in supply discussions optimization isn’t heard quite as often as it used to be.

article thumbnail

Say Customer Service and Mean It

Supply Chain Shaman

In my work with clients, customers bandy about the term “customer-centric supply chain.” I think that we should earn a five-star rating with customers every day. Many of my clients talk about a customer-centric supply chain but rely on useless metrics from an annual survey or a net promoter score.

article thumbnail

Tips for Getting Executive Buy-in for Supply Chain Planning Software

ToolsGroup

Are you making an action plan of all the things you could do better and faster with your supply chain planning software when the next global crisis hits? The disruption we’ve seen in supply chain planning as a result of the pandemic is unprecedented. How will the technology remove these barriers?