Remove Customer Service Remove Sourcing Remove Supply Chain Software
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Robotic Process Automation in Supply Chain

Logistics Viewpoints

Robotic Process Automation (RPA) refers to process automation that combines process steps with decision models or business rules with little to no human oversight. APQC conducts research on supply chain and logistics to help organizations assess the performance of their own processes and functions compared to their peers.

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6 Customer Service Examples To Maximize Customer Loyalty

ToolsGroup

There are plenty of other businesses ready to compete on price and service. What can you do to make sure your customers stay with you? Several factors contribute to customer loyalty, but providing excellent customer service—and a top-notch experience–is one of the most important in driving retention.

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Ways Food and Beverage can Build Resilience with Supply Chain Optimization Software

Logility

From harvest to hands, the food & beverage (F&B) industry leaves no room for guesswork, especially without supply chain optimization software. This reality is compelling F&B companies to rethink their strategies and approach to supply chain optimization and demand planning.

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Best Supply Chain Management Software For Enterprises in 2025

ThroughPut

CAGR , the global supply chain management software market is expected to touch USD 50 billion by 2032. This one figure speaks volumes about how organizations worldwide want access to the best supply chain management tools to boost efficiency and value in their distribution and logistics network.

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Say Customer Service and Mean It

Supply Chain Shaman

In my work with clients, customers bandy about the term “customer-centric supply chain.” I think that we should earn a five-star rating with customers every day. Many of my clients talk about a customer-centric supply chain but rely on useless metrics from an annual survey or a net promoter score.

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Build Political Capital to Drive Supply Chain Planning Success

Supply Chain Shaman

And how can supply chain planning help? In one project, I am interviewing over fifty supply chain leaders on their perceived impact of advanced planning, what makes a good plan, and how effectively they use the technology. I am also writing the new edition of the Supply Chains to Admire.

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Customer Service: The Source of Supply Chain Innovation

The Logistics of Logistics

Customer Service: The Source of Supply Chain Innovation. In December’s issue of InBound, editor Keith Biondi cited customer service as the source for supply chain innovation. Not technology. When you focus on your customer, you’re focusing on his/her success.