Remove Customer Service Remove Shipping Remove Transportation
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Say Customer Service and Mean It

Supply Chain Shaman

However, when I ask him to define the customer in a B2B context where corporations deal with multiple roles and personas, he struggles. The organization is not clear on accepting special requests and expedited shipping policies, often resulting in a lower margin. Customer Service Failure. The response is a long sigh.

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The Future of Autonomous Supply Chains Part 1: Autonomous Shipping

Logistics Viewpoints

Autonomous supply chains can help businesses by enabling faster and more accurate demand forecasting, optimizing inventory levels and distribution networks, automating warehouse and delivery operations, and enhancing customer service and satisfaction. Degree two: Remotely controlled ship with seafarers on board.

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Reinventing Ecommerce Shipping with Itamar Zur

The Logistics of Logistics

Itamar Zur and Joe Lynch discuss reinventing ecommerce shipping. Ita is the Co-founder and CEO of Veho , a company dedicated to driving commerce forward with a customer-centric delivery and returns experience that’s built for the modern era. They boast a 99% on-time delivery rate and a 4.9/5

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Kimberly-Clark’s Digital Transformation of Shipping

Logistics Viewpoints

Weisenberger is leading their digitally enabled shipping initiative, she works in distribution operations rather than transportation. FourKites is a leading provider of real-time transportation visibility solutions. Not surprisingly, many of FourKites’ users work in transportation operations.

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The Self-Service Customer: Revolutionizing Customer Service

4WL Consulting

” If you want to stay competitive and cut back on customer service problems, here’s how to develop the level of transparency customers are looking for: Step 1: Pick Your Logistics Partners Carefully. So, ask yourself this: what is your current shipping story saying about your business?

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Schneider Electric’s Supply Chain Design Journey

Logistics Viewpoints

These facilities produce and ship 150,000 order lines per day. For the first few years, the company created regional models to determine how to maintain or improve customer service levels at lower cost. Carbon reduction and transportation savings tend to go “hand in hand” unless we are shipping by air.

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The Self-Service Customer: Revolutionizing Customer Service

4WL Consulting

” If you want to stay competitive and cut back on customer service problems, here’s how to develop the level of transparency customers are looking for: Step 1: Pick Your Logistics Partners Carefully. So, ask yourself this: what is your current shipping story saying about your business?