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Cognitive Technologies are Enhancing Customer Service

Enterra Insights

Melissa Minkow ( @Melissa_Minkow ), Director of Retail Strategy with CI&T, writes, “The last two years presented a whirlwind of new challenges for retail, requiring businesses to explore sometimes experimental ways to cope with rapid change. Some retailers have managed to thrive during these challenging times.

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Nespresso Optimizes Orders and Inventory with End-to-End Digital Supply Chain Planning

ToolsGroup

Nespresso’s complex coffee supply chain. It’s no simple task providing customers access to the full range of capsules and coffee machines on all sales channels, across more than 70 boutiques in Italy, while optimizing inventory levels. What drove Nespresso’s supply chain planning project?

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What is Retail Software? Types, Benefits, & Features

Unleashed

Retail software is a range of technological solutions that can help retailers improve customer satisfaction, profitability, efficiency, and productivity by streamlining manual tasks. Retail software automates critical business processes in a way that traditional systems cannot.

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Freight Procurement is a Different Game

Logistics Viewpoints

Procuring transportation for freight is much different than any other procurement category. There are different tools, goals, and market dynamics. Transportation procurement needs to support both customer service and a company’s internal supply chain goals. The freight market is mercurial.

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Are You Caught in Word Salad Dribble?

Supply Chain Shaman

His comments are the same–he feels that I identify problems but do not adequately define the solutions. While consultants know the answers (or believe they do), I believe my goal as a research analyst is to unearth new questions that should be asked (and answered together openly in the supply chain community) to improve value.

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What Lessons a Table Fable Teaches About Supply Chain Orchestration

Logistics Viewpoints

I work in supply chain. Even worse, I work for a company who makes solutions to help companies solve these kinds of problems, which I listen, speak and write about for a living! The combinatorial factors disrupting supply chains persist, but in this case the problem was completely preventable.

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The Retail Sector is Still Finding Its Way with Artificial Intelligence

Enterra Insights

The retail sector continues to endure tectonic shifts as business landscapes and consumer behaviors change. First, there was the so-called “retail apocalypse,” then came the pandemic, which was followed by inventory challenges, inflation, and an economic slowdown. Changing consumer behavior is hard to gauge.