Customer Service Procurement Analytics Sourcing 
Supply Chain Shaman
MAY 21, 2024
In follow-up qualitative interviews, one of the largest issues with organizational alignment was metric definition and a clear definition of supply chain excellence. In my post Mea Culpa, I reference my work with the Gartner Supply Chain Hierarchy of Metrics. Error is error, but is it the most important metric? My answer is no.
Supply Chain Shaman
OCTOBER 2, 2020
Many of my clients talk about a customer-centric supply chain but rely on useless metrics from an annual survey or a net promoter score. In this article, I want to emphasize that a customer-centric supply chain meets and exceeds the customer’s needs day-by-day based on a well-defined relationship against a brand promise.
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Supply Chain Shaman
APRIL 27, 2022
At each company, there is a relationship between the metrics of growth, margin, inventory, customer service, and asset strategy. For the purpose of this article, I will use Return on Invested Capital (ROIC) as the proxy metric to discuss asset utilization.) Understanding this relationship requires modeling. (A
Silvon Software
APRIL 19, 2022
The past few years have created a lasting impact on the way business is conducted, driving many companies to analytics to gain the visibility they need to control and optimize key processes. The Basics of Procurement KPIs. There must be a clearly defined data source with a standardized process for collecting and measuring that data.
Supply Chain Shaman
JANUARY 31, 2022
Companies that viewed the pandemic as another risk management event will struggle the most with Q1 and Q2 earnings reports. Source E2open Shipping Index). Focus on Cost. The Chief Financial Officer gained more presence with procurement and IT reporting to finance. A Decline in Innovation. Less Collaborative.
Supply Chain Shaman
SEPTEMBER 13, 2023
I know that your primary focus is procurement. Or a similar comparison of customer orders or planned orders? Or planned orders to purchase orders?) I struggle to find any consultants who are experienced enough with demand modeling to help. Go to the source. ” Anna, this blog post is for you.
GlobalTranz
APRIL 25, 2016
Sure, supply chain cost reduction is important in reducing the cost of goods sold (COGS) and increasing profit, but there are other measurements which should not be forgotten. 3 Key Metrics for Measuring Supply Chain Performance Beyond Cost Reduction. 10 Soft Metric Considerations in Measuring Supply Chain Performance.
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