Remove Customer Service Remove Procurement Analytics Remove Shipping
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Say Customer Service and Mean It

Supply Chain Shaman

However, when I ask him to define the customer in a B2B context where corporations deal with multiple roles and personas, he struggles. The organization is not clear on accepting special requests and expedited shipping policies, often resulting in a lower margin. Customer Service Failure. The response is a long sigh.

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Pandemic Lessons For Supply Chain Leaders

Supply Chain Shaman

Next Steps: Start to model demand based on market data to align the organization on baseline demand. Resist the temptation to place deeper analytics on top of existing data models. Instead, rethink the model and the approach. Out of desperation, they turned to the use of descriptive analytics. Next Steps.

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Freight Procurement is a Different Game

Logistics Viewpoints

Procuring transportation for freight is much different than any other procurement category. Transportation procurement needs to support both customer service and a company’s internal supply chain goals. One master of freight procurement is Kyle Masters. Procurement ran a request for proposal event.

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Does Perfect Customer Service Make Sense?

Logistics Viewpoints

Ronan Stephens, the Senior Vice President of Supply Chain Management and External Manufacturing, explained how the company set out on a journey to improve customer service while also reducing costs. Ipsen purchased the RapidResponse supply chain planning product from Kinaxis. Ipsen also need to reduce their lead times.

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The Future of Autonomous Supply Chains Part 1: Autonomous Shipping

Logistics Viewpoints

Autonomous supply chains can help businesses by enabling faster and more accurate demand forecasting, optimizing inventory levels and distribution networks, automating warehouse and delivery operations, and enhancing customer service and satisfaction. Degree two: Remotely controlled ship with seafarers on board.

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How to Procure Full Truckloads in Tight Capacity

GlobalTranz

The use of full truckload shipping is rising in popularity, resulting from its lower cost as compared to less-than-truckload (LTL) shipping. Unfortunately, the use of full truckload shipments and expenditures have hit an all-time high, reports Kate Patrick of Supply Chain Dive. Conducting annual procurement exercises.

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28 Procurement KPIs That Optimize Supplier & Buyer Performance

Silvon Software

The past few years have created a lasting impact on the way business is conducted, driving many companies to analytics to gain the visibility they need to control and optimize key processes. The Basics of Procurement KPIs. To accomplish this, our clients rely on the built-in data hub of our Stratum reporting application.