Remove Customer Service Remove Metrics Remove Warehousing
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Say Customer Service and Mean It

Supply Chain Shaman

Many of my clients talk about a customer-centric supply chain but rely on useless metrics from an annual survey or a net promoter score. In this article, I want to emphasize that a customer-centric supply chain meets and exceeds the customer’s needs day-by-day based on a well-defined relationship against a brand promise.

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Increasing Service Part Market Revenue with Better Customer Service

Logility

Just think about the last time you brought your car to the service or asked a service for your dishwasher only to hear, that the part required to fix the problem was not available and had to be ordered from the central warehouse and it would take a few days. What did you think about that?

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What Warehouse Modeling Software Should You Use?

Logistics Bureau

If you’re looking to design your own warehouse, you should start by considering these questions: Is your warehouse full of pallets sitting on the aisle instead of up in the racks? Is your warehouse operation inefficient? Does your warehouse storage and layout design desperately need optimisation?

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17 Key Inventory Metrics & KPIs for 2023

Unleashed

The last of these can be achieved by tracking the right inventory metrics, analysing the results, and making data-driven optimisations. So, what are the ‘right’ inventory metrics, and how do you calculate them? In this inventory metrics guide What are inventory metrics? What are KPIs for inventory?

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Metrics that Matter: Inventory Effectiveness

QAD

Managing inventory effectively is a delicate balancing act, affected by lead times, supply chain efficiency , demand variability, product complexity, product life cycles, warehouse space and practices, among other variables. Using Metrics to Measure the Health of the Business. Tracking, Managing, and Choosing Metrics.

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Key Tools and Technologies to Build the Warehouse of the Future

DELMIA Quintiq

Warehouse management is no longer the static element in the supply chain, but an area that’s ready for smart transformation. In an experience economy, customers want goods made to order and delivered as soon as possible, in a way that suits their flexible lifestyles. billion in 2020 and is projected to reach USD $14.18 billion by 2026.

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Not To Be A Losing Pawn

Supply Chain Shaman

Fred owned logistics and customer service for the organization. I was promoted to run the warehouse, and at the time, I had no experience in distribution, but was asked to run the largest distribution center in the system. A warehouse is the tip of the spear for dysfunction. I also ran three outside warehouses.