Remove Customer Service Remove Metrics Remove Supply Chain Software
article thumbnail

Aligning Supply Chain Metrics to Improve Value

Supply Chain Shaman

In follow-up qualitative interviews, one of the largest issues with organizational alignment was metric definition and a clear definition of supply chain excellence. In my post Mea Culpa, I reference my work with the Gartner Supply Chain Hierarchy of Metrics. What Drives Value?

article thumbnail

Say Customer Service and Mean It

Supply Chain Shaman

In my work with clients, customers bandy about the term “customer-centric supply chain.” I think that we should earn a five-star rating with customers every day. Many of my clients talk about a customer-centric supply chain but rely on useless metrics from an annual survey or a net promoter score.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Cultivate a Stickier Customer Base Using WMS Add-On Technology

Logistics Viewpoints

How 3PLs Can Gain Visibility and a Competitive Advantage Offering Automated Billing and a Self-Service Interactive Customer Portal It’s hard to imagine a third-party logistics (3PL) business today operating without some form of a warehouse management system ( WMS ) connecting the digital dots. But can technology do more?

article thumbnail

Supply Chain Automation Guide: Examples, Tools, Benefits

Unleashed

It’s a tumultuous time for supply chain operations. To survive these changes, businesses must look to automation. Read on to learn how supply chain automation works and discover the tools you can use to reduce manual efforts and improve supply chain efficiency.

article thumbnail

Congrats to the Winners of the Supply Chains to Admire 2023

Supply Chain Shaman

Today, we published The Supply Chains to Admire for 2023. Nvidia, Northrup Grumman, PACCAR Inc, PCA (Packaging Corporation of America), ResMed, Rockwell Automation, Ross Stores, Taiwan Semiconductor Manufacturing (TSMC) Company, Tempur-Pedic, TJX, Toro, Toyota, West Pharma, United Tractors, and Urban Outfitters. I admit it.

article thumbnail

Executives Exploring AI Need to Understand Data Fabrics

Logistics Viewpoints

Frederic Laluyaux, the CEO of Aera Technology, agrees with this assessment. In the supply chain arena, the need to make course corrections is exploding. Mr. Masson of ARC points out, “Each AI use case requires specific datasets and may necessitate different tools and techniques.” Business cycles are compressing.

article thumbnail

Processes Automation: Streamlining Business Operations for Efficiency

Elementum

Processes Automation: Streamlining Business Operations for Efficiency Process automation has become a vital component in today’s rapidly evolving business landscape. As companies integrate automation into their operations, they are positioned to better adapt to market changes and stay ahead of competitors.