Remove Customer Service Remove Manufacturing Remove Sourcing
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Say Customer Service and Mean It

Supply Chain Shaman

Without a kitchen, I depended on the drive-thru services of outlets like Starbucks and McDonalds. Starbucks redesigned their cups for the Grande product, and the flimsy cups were a source of constant spills and burns. Customer Service Failure. I now go to the local coffee shop.

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Transforming Manufacturing Operations with Supply Chain Technology: 3 Key Areas to Invest In

Logility

As a manufacturing leader, you’re faced with constant disruptions, labor shortages, and the threat of job loss — time is of the essence. In this article, we’ll discuss the importance of technology investment in manufacturing, highlighting the three areas where manufacturers need to invest.

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Metrics that Matter: Customer Service

QAD

Most people realize that on-time delivery plays a key role in how business’ satisfy customer needs, but customer satisfaction can be an expensive undertaking if the company doesn’t manage all aspects of customer service and the business processes that affect them. Measuring Customer Service and Satisfaction.

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Robotic Process Automation in Supply Chain

Logistics Viewpoints

Robotic Process Automation Deployment According to the APQC data, organizations are exploring Robotic Process Automation across a number of supply chain areas, including supply chain planning, sourcing and procurement, logistics and warehousing, and manufacturing. Many technologies are implemented as a source of cost cutting.

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How analytics embedded in your ERP system can enable different manufacturing roles

SYSPRO Smarter ERP

Benefits of embedded analytics As manufacturers continue to generate large volumes of data from the Internet of Things and other data sources, it only has value if it can be accessed and used within the applications where actions can be taken.

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Another Peloton Supply Chain and Customer Service Turnabout

Supply Chain Matters

Supply Chain Matters updates readers on yet another turnabout in supply chain and customer service direction for a once high flyer in premium interactive fitness equipment and services. Reportedly McCarthy’s goal is to transform the company “ primarily into a subscription-based company rather than an equipment manufacturer.”

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Succeeding at Strategic Sourcing With Arena and Part Analytics

Arena Solutions

Succeeding at Strategic Sourcing With Arena and Part Analytics Learn more about the integration between Arena and Part Analytics here. Full transcript below: Heatherly Bucher Welcome to our session on Succeeding at Strategic Sourcing. Engineering and sourcing professionals build the platform for engineering and sourcing.