Remove Customer Service Remove Manufacturing Procurement Remove Shipping
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Say Customer Service and Mean It

Supply Chain Shaman

However, when I ask him to define the customer in a B2B context where corporations deal with multiple roles and personas, he struggles. The organization is not clear on accepting special requests and expedited shipping policies, often resulting in a lower margin. Customer Service Failure. The response is a long sigh.

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Does Perfect Customer Service Make Sense?

Logistics Viewpoints

Ronan Stephens, the Senior Vice President of Supply Chain Management and External Manufacturing, explained how the company set out on a journey to improve customer service while also reducing costs. Manufacturing would not have been able to respond to that kind of event for two months. “We

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Freight Procurement is a Different Game

Logistics Viewpoints

Procuring transportation for freight is much different than any other procurement category. Transportation procurement needs to support both customer service and a company’s internal supply chain goals. One master of freight procurement is Kyle Masters. Procurement ran a request for proposal event.

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Going digital: B2B eCommerce and what it means for manufacturers and distributors

SYSPRO Smarter ERP

The increasing transition from traditional sales channels to digital commerce isn’t breaking news for manufacturers. Over the past three to five years in particular, more manufacturers have identified or accelerated their eCommerce plans. It’s a strategic move you’ve likely pondered over countless meetings and budget reviews.

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How manufacturers can respond to supply chain disruptions

SYSPRO Smarter ERP

Just about every supply chain will be affected by this crisis, for example, with fuel prices surging although there is no shortage yet, there’s risk in supply and shipping routes being cancelled or diverted. We should all be well versed by now to know that we can expect a ripple effect throughout global trade. Supply chain challenges.

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Consumer Packaged Goods Manufacturers and Consumer-centric Supply Chains

Enterra Insights

Consumer packaged goods (CPG) manufacturers and their end-customers constantly engage in a complicated dance that has no choreographed steps. Sometimes CPG manufacturers take the lead and sometimes consumers take the lead. Taking the Digital Path to Purchase. Demanding Great Customer Service. ”[3].

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Assemble-to-Order manufacturing Part 2: ERP solutions to improve operations

SYSPRO Smarter ERP

With a manufacturing operation based on Assemble-to-order (ATO) , success hinges on being able to get products to customers quickly. This should also integrate with inventory management and procurement so that goods are ordered in time and there is visibility over stock items. How ERP helps Assemble To Order (ATO) manufacturers.