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If you would like to participate in a current research study, we would love your help and participation in the contract manufacturing study. We are trying to assess the value of a network in managing contract manufacturing.) One of the alignment gaps that is growing and is unfortunate is the gap between procurement and manufacturing.
Many of my clients talk about a customer-centric supply chain but rely on useless metrics from an annual survey or a net promoter score. In this article, I want to emphasize that a customer-centric supply chain meets and exceeds the customer’s needs day-by-day based on a well-defined relationship against a brand promise.
Ronan Stephens, the Senior Vice President of Supply Chain Management and External Manufacturing, explained how the company set out on a journey to improve customerservice while also reducing costs. Manufacturing would not have been able to respond to that kind of event for two months. “We
At each company, there is a relationship between the metrics of growth, margin, inventory, customerservice, and asset strategy. For the purpose of this article, I will use Return on Invested Capital (ROIC) as the proxy metric to discuss asset utilization.) Understanding this relationship requires modeling. (A
Over the years, working for and with numerous manufacturing companies, I’ve seen many supply chain practices that cost companies money. Reason #9 Relentless pursuit of one supply chain metric at the expense of other metrics. The result is a lower inventory level, but much higher expedited costs and reduced customerservice.
By maximizing space utilization, improving inventory control , and boosting workflow efficiency, you can unlock significant cost savings and elevate your customerservice game. Leverage Data Analytics for Demand Forecasting Advanced analytics tools can predict customer demand and help you optimize inventory.
Manufacturers have always struggled to know their customers. Customers can place orders online, by phone, in person and in nearly any other means desirable. Unfortunately, this means manufacturers face an even greater challenge, as more customers translate into greater use of customerservice.
Let’s Be Customer Centric. The first story is about a large regional food manufacturer. The second story is about a regional beverage manufacturer. In short, his vision of an end-to-end supply chain was transactional: better processing of order-to-cash and procure-to-pay. Help Me Improve CustomerService.
Procuring transportation for freight is much different than any other procurement category. Transportation procurement needs to support both customerservice and a company’s internal supply chain goals. One master of freight procurement is Kyle Masters. Procurement ran a request for proposal event.
Advanced planning evolved with a focus on modeling manufacturing constraints. Initially, the output was published to procurement to design strategic buying strategies. Procurement became an island–isolated from the demand signal except for MRP. Watermelon Metrics Don’t Drive The Right Results.
. “When I ask my team about customerservice, I get high-five reviews. When I meet with my customers, I get thumbs-down feedback. I find the measurement of customerservice to be one of the most difficult.” Interview for Metrics That Matter. ” Supply Chain Leader.
Most people realize that on-time delivery plays a key role in how business’ satisfy customer needs, but customer satisfaction can be an expensive undertaking if the company doesn’t manage all aspects of customerservice and the business processes that affect them. Meeting Customer Expectations.
What are Total Manufacturing Costs? Your total manufacturing costs are essentially an expense analysis that calculates how each of your company’s departments contributed to producing a finalized product. This looks at all stages of the manufacturing process from raw materials to work-in-progress to final result.
Optimization engines to improve functional metric performance resulted in an exploding number of planners. Contract Manufacturing Signal Latency. In my last blog post, I shared insights on data synchronization between brand owners and contract manufacturing. days to receive a purchase order confirmation.
There are three reasons why: Vertical excellence—having the best manufacturing, procurement or transportation function—has not worked. Aligned Metrics. What percentage of retail out-of-stocks could be prevented by the manufacturer in these industries? How do you balance the trade-offs between source, make and deliver?
The team was organized around the functional silos of source, make and deliver. Proudly, I had led my division to have the lowest manufacturing costs with the highest Return on Assets. I also believed that this company would have the best inventory and customerservice. It had been this way for over two decades.
Commerce is global and regional at the same time, the world is getting smaller and more interconnected, and Consumer Packaged Goods (CPG) manufacturers operate in this build-anywhere and sell-anywhere market. Here we have compiled a list of the top six challenges that CPG companies face in the post-pandemic market.
We consistently see that companies focused on functional excellence–a focus within a functional silo like manufacturing, transportation or distribution– or singular metrics– like inventory or costs– underperform against their peer groups. Reward teams for cross-functional metrics. What did we find?
While demand from many customer’s decreased, some of their customers did place unexpectedly large orders and needed those orders fulfilled quickly. Demand uncertainty does make it much more difficult for a supply chain to respond to customers’ orders. Shipping of finished products is done from the manufacturing sites.
Both companies provide packaging materials to the food manufacturing industry. Sonoco Products, on the other hand, had a clear objective to maximize asset utilization while improving customerservice for strategic customers. billion company, manufactures glass containers with headquarters in the Midwest.
Frank, the line manager for manufacturing, dominated the meetings. Despite goals to improve agility and resiliency, functional metrics for manufacturing efficiency continually throw the supply chain out of balance. Strong manufacturing organizations do not make the most effective manufacturers.
Last week, after booking an additional $1B in unexpected supplier costs in the third quarter, the CFO led the company’s focus on restructuring to “support efficient and reliable sourcing of components and internal development of key technologies and capabilities.” What is the issue? These capabilities do not exist at Ford.
Procurement is one core process area being focused to better manage today’s fluctuating change, with key performance metrics leading the way to assessing and managing procurement performance. The Basics of Procurement KPIs. Every KPI needs a clearly defined goal.
3 Key Metrics for Measuring Supply Chain Performance Beyond Cost Reduction. Inventory measurement is critical and it is money after all in that it took a capital expense to procure. The goal is to keep inventory levels at a minimum to meet customer needs. 10 Soft Metric Considerations in Measuring Supply Chain Performance.
Medical Device Manufacturer. The most common reporting relationship in the supplier organization is to a leader of supply (focus on logistics, distribution, materials sourcing and customerservice). The focus has been on sourcing and managed costs. Generalize procurement of materials. The problem is us.
Closing the gaps happens when there are aligned metrics, clarity of vision and aligned planning processes. It combines decisions across sell, deliver, make and source processes to drive value based outcomes. Most companies operate well within functions, but struggle to build strong horizontal processes. They lack cohesion.
We’ve already listed the top 10 manufacturing blog posts and the top 10 supply chain blog posts last week. When a manufacturer’s product normally moves through the supply chain network, it is to reach the distributor or customer. If the product is defective, the customer would return the product.
Customers expect seamless experiences, and inefficiencies can quickly erode your bottom line. It’s the key to transforming your supply chain from a source of frustration into a well-oiled, profit-generating machine. That’s where data analytics comes in. Forget static network designs and gut-feel decisions. The result?
Procurement has never played such an important role in the increasingly globalised economy. Has procurement fundamentally changed itself in the past 10 years? Strategic Procurement can mean totally different things in different industries and sectors. The time when Procurement was almost a synonym to Purchasing has long gone.
Source E2open Shipping Index). The Chief Financial Officer gained more presence with procurement and IT reporting to finance. As a result, focusing on cost and efficiency, and functional metrics throws the supply chain out of balance. We started the conversation with sourcing. Focus on Cost. A Decline in Innovation.
As product flows rapidly shifted and hard baked assumptions about lead times and sourcing locations were put to test, users across many organizations bypassed their planning systems and turned to excel sheets, internal data science teams or non-traditional supply chain vendors who could deliver AI based solutions at a faster turn.
It is critical to monitor inventory effectiveness using five key metrics: Expedited orders, inventory turns, obsolete inventory, safety stock and stockouts. Whether you measure purchase orders or customer orders—and you should do both—high numbers indicate problems in your inventory planning and flow.
Customer expectations of reliable quality and rapid delivery forces today’s manufacturers to either shorten cycle times or lose business. Customers simply switch suppliers when others are more capable of delivering within their preferred timeframes. There are multiple good models for lean manufacturing operations.
At that time, manufacturers talked about customer-centric supply chains, but were afraid to aggressively adopt ecommerce strategies. Manufacturers, today, are aggressively pursuing e-commerce strategies. CustomerService Needs to be all the Way to the Last Mile. They were afraid of retail retaliation. Redefine it.
Ferguson provides plumbing and heating products to 9 specialist customer groups – over a million customers – in the US and Canada. The company sources goods from 34,000 suppliers out of 30 nations. The company has shown sustained improvement on this metric. 22,000 containers move annually through 53 ports.
Manufacturers and distributors experienced huge supply chain disruptions due to the pandemic which exposed many vulnerabilities and tested the resilience of supply chain leaders globally. Another methodology is the Porter’s Value Chain Framework, which comprises of inbound logistics, operations, outbound logistics, sales, and service.
For the past five years, the team at Supply Chain Insights identified Supply Chains to Admire Award Winners by analyzing performance by peer group on the key metrics of growth, operating margin, inventory turns and Return on Invested Capital (ROIC). At Rockwell this includes all processes end-to-end except for manufacturing.
Source E2open Shipping Index). The Chief Financial Officer gained more presence with procurement and IT reporting to finance. As a result, focusing on cost and efficiency, and functional metrics throws the supply chain out of balance. We started the conversation with sourcing. Focus on Cost. A Decline in Innovation.
They source from approximately 15,000 suppliers with a sourcing spend of over €7 billion. Customization is provided for 5 different supply chains (for example, make-to-order, make-to-stock, etc.) across 17 different segments and customer personas. This manufacturer already has business continuity plans in place.
” CFO of a major manufacturer. Procter & Gamble and Kimberly Clark); but for most companies that I have worked with, I see that they have purchased and implemented inventory technologies, but there has not been an impact on future years results in either Days of Inventory or Days of Working Capital. I am a skeptic.
Before boarding the plane, I watched a traveler pull a diet Coke from the bin and thought about the struggle to source sweetener with the rise of COV-19. As I poured the dog food into the bowl for my pups, I wondered if I was going to have to switch kibble due to the looming issues of sourcing taurine—a health additive in many pet foods.
With its OMS, Blue Yonder is reimagining the end-to-end customer experience at all digital touchpoints. The most interesting thing that Blue Yonder is doing from an OMS standpoint is driving promising and pre-sourcing to retailers. Customers are able to make edits to an order later in the process.
With the purchase of i2 by JDA, and Logictools by IBM, manufacturing companies serious about network design started looking for a company, with a well-established community, that was more serious about network design. There are seven reasons: CustomerService. Demand and Supply Variability.
Notice how the water turns from blue to brown in Figure 3 with the lack of demand translation capabilities within the enterprise for manufacturing and logistics. Orchestration enables companies to effectively manage trade-offs between source, make, deliver and sell.) We source this data from Y charts. Mistake #3. My challenge?
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