Customer Service Inventory Metrics 
Supply Chain Shaman
MAY 21, 2024
In follow-up qualitative interviews, one of the largest issues with organizational alignment was metric definition and a clear definition of supply chain excellence. In my post Mea Culpa, I reference my work with the Gartner Supply Chain Hierarchy of Metrics. Error is error, but is it the most important metric? My answer is no.
Supply Chain Shaman
OCTOBER 2, 2020
Many of my clients talk about a customer-centric supply chain but rely on useless metrics from an annual survey or a net promoter score. In this article, I want to emphasize that a customer-centric supply chain meets and exceeds the customer’s needs day-by-day based on a well-defined relationship against a brand promise.
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Kinaxis
DECEMBER 3, 2014
Reason #6 Not effectively managing inventory. Reason #9 Relentless pursuit of one supply chain metric at the expense of other metrics. Yet, these are similar instructions as what is passed down to the supply chain from executives focused on a specific supply chain metric. There can be multiple reasons.
Logistics Viewpoints
NOVEMBER 23, 2020
In supply chain management, it is widely accepted that holding enough finished goods inventory to fulfill every order is just too costly. The thinking goes that at some point, improving service levels means you are not adding inventory in a linear manner but rather exponentially. Ipsen also need to reduce their lead times.
Supply Chain Shaman
MAY 15, 2023
Use of Supply Chain Descriptors Most organizations are locked into functional silos driven by functional metrics. Stuck in a rut, supply chain leaders try to punch their way through a set of conflicting metrics and priorities each day. The metrics defining success in manufacturing and procurement do not align.
Logility
AUGUST 7, 2023
The other factor to weigh in is additional revenue, which can be generated by improving customer satisfaction. There are simple metrics, which indicate the linkage between parts availability and additional sales. The rule of thumb says that for every percentage point of service part availability, revenue grows ¼ of a percent.
Supply Chain Shaman
DECEMBER 28, 2020
Only four percent of companies compared to their peer groups improved balance sheet performance of growth, operating margin, and inventory turns. When compared to pre-recession years, we ended the decade with twenty more days of inventory. Days of Inventory Comparison. Help Me Improve Customer Service.
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