This site uses cookies to improve your experience. To help us insure we adhere to various privacy regulations, please select your country/region of residence. If you do not select a country, we will assume you are from the United States. Select your Cookie Settings or view our Privacy Policy and Terms of Use.
Cookie Settings
Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
Used for the proper function of the website
Used for monitoring website traffic and interactions
Cookie Settings
Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
Strictly Necessary: Used for the proper function of the website
Performance/Analytics: Used for monitoring website traffic and interactions
There are plenty of other businesses ready to compete on price and service. What can you do to make sure your customers stay with you? Several factors contribute to customer loyalty, but providing excellentcustomerservice—and a top-notch experience–is one of the most important in driving retention.
In my work with clients, customers bandy about the term “customer-centric supplychain.” I think that we should earn a five-star rating with customers every day. Many of my clients talk about a customer-centric supplychain but rely on useless metrics from an annual survey or a net promoter score.
Technology can have a significant impact on supplychains, but supplychain digitization still lags behind digitization of other areas of business across many industries. Still, there are several technologies that are transforming supplychains for the organizations that adopt them.
Autonomous SupplyChains In this competitive environment, a CPG manufacturer needs to fight to get space on retailer shelves in each region, keep those shelves stocked, compete and collaborate simultaneously with e-commerce, and maintain its operating margins. each with discrete plans generated typically in sequential batch runs.
In follow-up qualitative interviews, one of the largest issues with organizational alignment was metric definition and a clear definition of supplychainexcellence. To manage continuous improvement, companies need a clear definition of excellence and organizational alignment to that goal. What Drives Value?
More Resources Home Is AI Hype or a Truly Revolutionary Technology Set to Transform Logistics? (AI Like all innovations, however, developing technology as complex as the human brain requires time and significant investment.Here, too, the journey of AI began as far back as 1956 at a workshop on Dartmouth College’s campus in the U.S
Today, I speak at the North American Manufacturing Association, Manufacturing Leadership Conference, in Nashville on the use of data to improve supplychain resilience. Background The Council of SupplyChain Resilience met for the first time this month. What is supplychain resilience? The reason?
At the SupplyChain Global Summit 2018 , Francois discussed the impact of digitalization, Industry 4.0, and L’Oréal’s approach to business that has allowed the company to continuously rank as a SupplyChains to Admire winner for four consecutive years. SupplyChains to Admire Methodology.
The supplychain is knotted. Yesterday, @DamarqueViews asked me a question on twitter: “What do you think are the greatest barriers in the adoption of social technology in the supplychain?” I find the evolution of social technologies, and the promise of social, exciting for the supplychain.
Today, we published The SupplyChains to Admire for 2023. Nvidia, Northrup Grumman, PACCAR Inc, PCA (Packaging Corporation of America), ResMed, Rockwell Automation, Ross Stores, Taiwan Semiconductor Manufacturing (TSMC) Company, Tempur-Pedic, TJX, Toro, Toyota, West Pharma, United Tractors, and Urban Outfitters. I admit it.
As I shopped at Best Buy for office supplies, I struggled to not think about the massive disruption of electronics supplychain. The Sam’s Club and Costco shortages of water, toilet paper and laundry products signals one thing for me: the spread of the virus will disrupt every supplychain. The problem?
The Covid-19 pandemic tested the global supplychain. Like riding a bumpy road, the supplychain leader is riding the ups and downs of changing market conditions facing greater variability day-to-day. Here, based on interviews with supplychain leaders, I share lessons learned. Customerservice is red.
For the past five years, the team at SupplyChain Insights identified SupplyChains to Admire Award Winners by analyzing performance by peer group on the key metrics of growth, operating margin, inventory turns and Return on Invested Capital (ROIC). In 2018, Rockwell Automation won the SupplyChains to Admire Award.
In the supplychain management industry, words swirl but lack definition. Will we transform and improve supplychain planning systems based on AI? Over the past decade, over 320,000 supplychain leaders have followed me on LinkedIn. (I The winds of change transform industries. Again, who knows?
”) So, I sat across from a stranger on a cold winter night, the only thing that we had in common was our experience in supplychain planning. . And won’t the supplychain follow suit?” I thought back to the press releases I wrote at prior technology companies, which only had a glimmer of truth.
Supplychainexcellence is easier to say than to explain. Executive teams strive to drive improvement in supplychain results; yet, sadly, only four percent of public companies succeed. The supplychain is a complex non-linear system. Now, I view the company as a supplychain laggard.
If you have walked in the shoes of the supplychain leader, you are probably laughing by now. In the work, I listen to existing processes to provide feedback, ideate with the team on potential improvement, share advice on the fit of technologies, and network leaders to leaders to gain additional insights. Sounds easy, right?
This is a story for the Eds, Franks, and Toms working together in supplychains across the globe. It is also a story for a young supplychain manager attempting to make a difference, but feeling stymied. My job, as the plant engineering manager, was to drive innovation and implement technology improvement.
From harvest to hands, the food & beverage (F&B) industry leaves no room for guesswork, especially without supplychain optimization software. This reality is compelling F&B companies to rethink their strategies and approach to supplychain optimization and demand planning.
For the past five years, the team at SupplyChain Insights identified SupplyChains to Admire Award Winners by analyzing performance by peer group on the key metrics of growth, operating margin, inventory turns and Return on Invested Capital (ROIC). In 2018, Rockwell Automation won the SupplyChains to Admire Award.
As a supplychain leader, he is struggling how to dance in the ring of fire. The ring of fire is corporate politics at the executive level on supplychain performance. Each executive has a different perspective on the definition of supplychainexcellence, but they are never discussed and aligned.
Over the years, working for and with numerous manufacturing companies, I’ve seen many supplychain practices that cost companies money. Reason #3 Not having end-to-end supplychain visibility. Reason #4 Making key decisions by modelling the supplychain in Excel. by John Westerveld.
While consultants know the answers (or believe they do), I believe my goal as a research analyst is to unearth new questions that should be asked (and answered together openly in the supplychain community) to improve value. This is why I host training twice a year to challenge existing technology paradigms. Back to John.
Over the years, working for and with numerous manufacturing companies, I’ve seen many supplychain practices that cost companies money. Effective S&OP Tools: This includes the tools to analyze the data, present information and make decisions. S&OP is a powerful tool if performed well. by John Westerveld.
Waves of hype pass through supplychain narratives. and digital supplychains. and digital supplychains. A Closer Look at Digital For a decade, I have struggled to get a clear definition on the digital supplychain. Thought leaders push concepts. Tech companies rally. I don’t think so.
GEON Performance Solutions purchases plastic pellets and add plastic compounders to make products of different strength, resilience, and flexibility. When companies want to digitally transform their supplychain capabilities, moving to an integrated business planning process (IBP) is often at the heart of the transformation.
Jeff Baker, Vice President of Shared Services at Myers Industries. Companies implementing supplychain planning (SCP) have traditionally been very big companies or companies with complex supplychains. Neither of the customers highlighted in this article fall into that category.
The cheese on the puffs stains my hands like I feel that mis-guided past practices have indelibly colored supplychain practices. In most value networks, downstream partners have progressively pushed costs and waste backwards in the extended supplychain. Supplychain planning is all about better math and modeling.
She wrote, “I have been working in the supplychain for 35 years, and we are still trying to solve the “demand” issue. Solving from a supply side seems to work for many companies I work with. Only 2% of companies are pushing forward in our SupplyChains to Admire analysis. I don’t know.
More Resources Home Is AI Hype or a Truly Revolutionary Technology Set to Transform Logistics? (AI Like all innovations, however, developing technology as complex as the human brain requires time and significant investment.Here, too, the journey of AI began as far back as 1956 at a workshop on Dartmouth College’s campus in the U.S
The consulting team pitches a theme–vision of supplychain best practices, big data analytics, or demand-driven value networks– to the executive team, and a new project is initiated. Question 1: What drives a Successful Implementation of SupplyChain Planning? Supplychain planning is now on its third decade.
by John Westerveld Over the years, working for and with numerous manufacturing companies, I’ve seen many supplychain practices that cost companies money. Reason #3 Not having end-to-end supplychain visibility. Reason #4 Making key decisions by modelling the supplychain in Excel. That was carrots.
The attendees were sitting on the edge of their seats to hear about the next release of Llamasoft software. The market for network design tools was growing at a moderate rate, and most of the market had invested in technologies from either i2 Technologies (then termed i2 Strategist) or Logictools. The theatre was packed.
This technology allows businesses to unify their procurement, expense management, invoicing, payments, contract management, and spend analysis processes and reporting. The visibility to spend allows them to provide excellent benchmarking in several areas. Coupa also offers a robust, market share leading, supplychain design solution.
. “When I ask my team about customerservice, I get high-five reviews. When I meet with my customers, I get thumbs-down feedback. I find the measurement of customerservice to be one of the most difficult.” ” SupplyChain Leader. Interview for Metrics That Matter.
Let me start by saying that t he process is not a panacea to solve all supplychain ills. Clear operating strategy and definition of supplychainexcellence across plan, source, make and deliver. There is a clear definition of the role of the supplychain in the delivery of value. One SupplyChain.
Or agreement on the definition of supplychainexcellence. Sometimes, even the definition of a supplychain is not clear. As a result, functional excellence anchors action. The focus is on digitization—automating today’s processes—versus rethinking process excellence based on the art of the possible.
In part one of this blog series, I started the saga of the supplychain fairy tale. It was a story where people believed that functional excellence leads to supplychain superiority. I strongly feel that a blind focus on functional excellence will cause the supplychain to become out of balance.
My takeaway is a serious concern by attendees on the impact of SAP RISE on global supplychains. It provides services and tools built on the clean core approach by SAP, so you can migrate on-premise systems, transform business processes, drive continuous innovation, and unlock cloud agility.” I listened.
Your supplychain needs to be agile too. The best supplychains are also designed for purpose. For the purpose of this discussion, I define agility as the design of the supplychain to deliver the same cost, quality and customerservice given a level of both market volatility and process variability.
I’ve worked in enterprise supplychaintechnology for more than 20 years, and, especially in the earlier years, collaborated in teams where I was the only female in the room. The truth is women have long been underrepresented in supplychain leadership. Q&A with three inspiring women in supplychain.
We finished our report on the maturation of hospital supplychains , and I have put the finishing touches on the Healthcare SupplyChain Index for this Thursday’s webinar. New SupplyChain Leader of a Regional Children’s Hospital. “We SupplyChain Leader of a Large Hospital. “We
Supplychain shortages abound. The supplychain impact is unprecedented. In our recent survey on analytics, today 74% of companies are attempting to improve supplychain visibility (as shown in Figure 1). Projects Being Implemented as Part of a Digital SupplyChain Transformation Project.
My primary insight is that many of the technology initiatives that were underway at the start of the disruption did not serve us well. This includes digital supplychain transformation and Enterprise Resource Planning (ERP) upgrades. The operating strategy defines the flows of the supplychain. The other issue?
We organize all of the trending information in your field so you don't have to. Join 102,000+ users and stay up to date on the latest articles your peers are reading.
You know about us, now we want to get to know you!
Let's personalize your content
Let's get even more personalized
We recognize your account from another site in our network, please click 'Send Email' below to continue with verifying your account and setting a password.
Let's personalize your content