Remove Customer Service Remove Eliminating Excel in Purchasing Remove Supply Chain Software
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6 Customer Service Examples To Maximize Customer Loyalty

ToolsGroup

There are plenty of other businesses ready to compete on price and service. What can you do to make sure your customers stay with you? Several factors contribute to customer loyalty, but providing excellent customer service—and a top-notch experience–is one of the most important in driving retention.

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Say Customer Service and Mean It

Supply Chain Shaman

In my work with clients, customers bandy about the term “customer-centric supply chain.” I think that we should earn a five-star rating with customers every day. Many of my clients talk about a customer-centric supply chain but rely on useless metrics from an annual survey or a net promoter score.

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Ultimate Guide To Technologies That Are Transforming Supply Chains

The Logistics & Supply Chain Management Society

Technology can have a significant impact on supply chains, but supply chain digitization still lags behind digitization of other areas of business across many industries. Still, there are several technologies that are transforming supply chains for the organizations that adopt them.

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Top Supply Chain Challenges for CPG companies in 2023

Logistics Viewpoints

Autonomous Supply Chains In this competitive environment, a CPG manufacturer needs to fight to get space on retailer shelves in each region, keep those shelves stocked, compete and collaborate simultaneously with e-commerce, and maintain its operating margins. each with discrete plans generated typically in sequential batch runs.

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Aligning Supply Chain Metrics to Improve Value

Supply Chain Shaman

In follow-up qualitative interviews, one of the largest issues with organizational alignment was metric definition and a clear definition of supply chain excellence. To manage continuous improvement, companies need a clear definition of excellence and organizational alignment to that goal. What Drives Value?

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Is AI Hype or a Truly Revolutionary Technology Set to Transform Logistics? (AI Popup #3)

Freightos

More Resources Home Is AI Hype or a Truly Revolutionary Technology Set to Transform Logistics? (AI Like all innovations, however, developing technology as complex as the human brain requires time and significant investment.Here, too, the journey of AI began as far back as 1956 at a workshop on Dartmouth College’s campus in the U.S

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Supply Chain Resilience. Really?

Supply Chain Shaman

Today, I speak at the North American Manufacturing Association, Manufacturing Leadership Conference, in Nashville on the use of data to improve supply chain resilience. Background The Council of Supply Chain Resilience met for the first time this month. What is supply chain resilience? The reason?