Remove Customer Service Remove Eliminating Excel in Purchasing Remove Shipping
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Say Customer Service and Mean It

Supply Chain Shaman

However, when I ask him to define the customer in a B2B context where corporations deal with multiple roles and personas, he struggles. The organization is not clear on accepting special requests and expedited shipping policies, often resulting in a lower margin. Customer Service Failure. The response is a long sigh.

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E-Commerce Shipping: Why Shippers Are Mastering E-Commerce to Go Omnichannel

GlobalTranz

Unfortunately, shippers may overlook the biggest obstacle to omnichannel, developing effective e-commerce shipping practices. To avoid the retail apocalypse and achieve omnichannel success, shippers need to understand the challenges of e-commerce shipping, how it contributes to omnichannel success and a few tips to succeed in it.

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Pandemic Lessons For Supply Chain Leaders

Supply Chain Shaman

Initially, the output was published to procurement to design strategic buying strategies. More and more cargo shifted to ocean transport until the container imbalances resulted in issues with “rolling the freight” from ship to ship despite confirmed bookings. Customer service is red.

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Supply Visibility: More Important Than Ever. Yet Elusive.

Supply Chain Shaman

Today, more than 1% of the world’s container ships are stuck off major ports. Warehouses are full–often with the wrong stuff resulting in the slowing of the forty million shipping containers around the world. Supply chain shortages abound. Unloading times are double and costs are triple.

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Supply Chain Resilience. Really?

Supply Chain Shaman

The ability of an organization to deliver reliable and consistent results for revenue, margin, customer service, and quality in the face of demand and supply variability. Maximize the value of the purchase order flow data already in the existing networks. (A A purchase order changes many times and needs synchronization.

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Supply Chain Planning Solutions are Not Just for the Big Boys

Logistics Viewpoints

At Dow, Mr. Baker had Purchasing experience in raw materials, and logistics for their plastics supply chain. After being hired at Myers Industries, Mr. Baker was promoted to Vice President of Shared Services and tasked with creating a centralized supply chain organization. This replaced an Excel based, part-by-part approach.

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The Fallacy of the Self-driving Supply Chain

Supply Chain Shaman

So, I smile, catch my dinner partner’s eye and ask, “In our prior conversations, you mentioned the lack of clarity on the definition of supply chain excellence in your current deployments and how this is a barrier to implementing supply chain planning properly. Why are orders not shipped on time? Identify the patterns.