Remove Customer Service Remove Eliminating Excel in Purchasing Remove Procurement Solutions
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6 Customer Service Examples To Maximize Customer Loyalty

ToolsGroup

There are plenty of other businesses ready to compete on price and service. What can you do to make sure your customers stay with you? Several factors contribute to customer loyalty, but providing excellent customer service—and a top-notch experience–is one of the most important in driving retention.

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Say Customer Service and Mean It

Supply Chain Shaman

Customer Service Failure. I called the customer service line for the manufacturer and was told that the only thing I could do was call a maintenance specialist. The local service company is available ten weeks from now, and I will pay the bill. The Sleep Number Story of Supply Chain Excellence.

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Supply Chain Planning Solutions are Not Just for the Big Boys

Logistics Viewpoints

Myers Industries Implements John Galt Solutions. They also are also one of the largest distributor in the US of tools, equipment and supplies for the tire and wheel service industry. In September of 2020, the company hired Jeff Baker to be their Vice President of Procurement and Integrated Supply Chain.

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Dancing in the Ring of Fire

Supply Chain Shaman

Each executive has a different perspective on the definition of supply chain excellence, but they are never discussed and aligned. His organization purchased an advanced planning technology from well-known best of breed provider, and the implementation should have been successful, but it was not. What Is The Ring of Fire?

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Pandemic Lessons For Supply Chain Leaders

Supply Chain Shaman

The Failure of Existing Demand Planning Solutions. During the pandemic, supply chain leaders turned off their demand planning solutions. Also, the solutions lacked flexibility. No company interviewed was able to successfully use their current what-if solutions to model pandemic impacts. Customer service is red.

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Top Takeaways from Coupa Inspire

Logistics Viewpoints

This technology allows businesses to unify their procurement, expense management, invoicing, payments, contract management, and spend analysis processes and reporting. The visibility to spend allows them to provide excellent benchmarking in several areas. Coupa also offers a robust, market share leading, supply chain design solution.

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Top Supply Chain Challenges for CPG companies in 2023

Logistics Viewpoints

End-to-end supply chain visibility, planning, and execution support software are critical in agile supply chain performance. The classical approach involves functional silos, sequential decisions, and Excel and people to render a plan executable. The importance of preparing for different scenarios became clear after the COVID pandemic.